That's correct. While it is functional and useful, and at no additonal cost (apart from installing and debugging it), it can hardly be called "full-featured". Perhaps it's designed to whet the users' appetites so that they ask for the more full featured SRM application.
Product issues aside, I think that identifying one's Service Catalog should be the first step in the ITIL process, and the SRM application *should* support that as part of a lead-in to Incident and the rest. When SRM becomes far less cumbersome to configure, I think it will be a recommendable accompaniment to Incident for customers just beginning their ITIL journey. Rick On 9/26/07, john rosquist <[EMAIL PROTECTED]> wrote: > > ** The requestor console is intended to be a light weight "free" front > end to incident and change so that users can submit ticket and query for > results with out needing an app license. That said, it is practically > useless, unless that is all you want or need. > > Incident and Problem are bundled together under the service desk banner. > > John > > ----- Original Message ---- > From: Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]> > To: arslist@ARSLIST.ORG > Sent: Wednesday, September 26, 2007 2:55:36 PM > Subject: Re: Incident & Problem...Separate Purchases? > > Thanks... > > You know, I've seen the Requester Console, and to me it doesn't look > like it's intended to be used by an end user (customer). Am I right? > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Don Simmons > Sent: Wednesday, September 26, 2007 1:53 PM > To: arslist@ARSLIST.ORG > Subject: Re: Incident & Problem...Separate Purchases? > > The Requester Console can be used with just a read license. The user > will have access to Approval Central and Requester Console form the Home > Page. They will be able to submit Change and Incident request. They > can also view their submitted request. > > Don > > > > > Date: Wed, 26 Sep 2007 13:14:05 -0500> From: [EMAIL PROTECTED]> > Subject: Re: Incident & Problem...Separate Purchases?> To: > arslist@ARSLIST.ORG> > Is David correct? Can the Requester Console *not* > be used with just Read> licenses? Do you need write licenses (i.e., > purchased) licenses to> access it?> > So is SRM the product intended to > be used by end users (customers) to> submit tickets?> > And I've heard > from others that Problem and Incident are licensed> separately. If > they're bundled into Service Desk, why are they licensed> separately?> > > -----Original Message-----> From: Action Request System discussion > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > > > ------------------------------ > Looking for a deal? Find great prices on flights and > hotels<http://us.rd.yahoo.com/evt=47094/*http://farechase.yahoo.com/;_ylc=X3oDMTFicDJoNDllBF9TAzk3NDA3NTg5BHBvcwMxMwRzZWMDZ3JvdXBzBHNsawNlbWFpbC1uY20->with > Yahoo! FareChase. > __20060125_______________________This posting was submitted with HTML in > it___ -- Rick Cook Cook Enterprises 253-278-4112 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
