Hi Norm My memory is playing some tricks... doh. Here's the link to the earlier thread I remembered: http://www.nabble.com/Re%3A-Submitter-Mode---Locked-...Brute-force--p1154593 3.html
It seems the Submitter field is set correctly from the Requester Console, but not from elsewhere in ITSM7, so Requesters can only update with a read-only license if they personally created the request, not if it was logged on their behalf. David Sanders Remedy Solution Architect Enterprise Service Suite @ Work ========================== ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Don Simmons Sent: Wednesday, September 26, 2007 7:53 PM To: arslist@ARSLIST.ORG Subject: Re: Incident & Problem...Separate Purchases? The Requester Console can be used with just a read license. The user will have access to Approval Central and Requester Console form the Home Page. They will be able to submit Change and Incident request. They can also view their submitted request. Don > Date: Wed, 26 Sep 2007 13:14:05 -0500> From: [EMAIL PROTECTED]> Subject: Re: Incident & Problem...Separate Purchases?> To: arslist@ARSLIST.ORG> > Is David correct? Can the Requester Console *not* be used with just Read> licenses? Do you need write licenses (i.e., purchased) licenses to> access it?> > So is SRM the product intended to be used by end users (customers) to> submit tickets?> > And I've heard from others that Problem and Incident are licensed> separately. If they're bundled into Service Desk, why are they licensed> separately?> > -----Original Message--- _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
