I have had this happen to me before. The form was there, just not available to any of the users. And it was still in the database with records still in it. I had to call Remedy Support, quite frankly this was one of the few times they were really helpful. Nonetheless, the guy I talked to walked me through a couple of changes to the database tables and it came back to us. For the life of me, I can't remember what he told me to do, but if you haven't already, call them.Thanks, Rem
Date: Wed, 10 Oct 2007 14:06:46 -0700From: [EMAIL PROTECTED]: HELPTo: [EMAIL PROTECTED] Hello my fellow Remedy lovers. I kinda have this problem. One of my admins decided to change something in Remedy that they didnt like. I say "something" cause I am not sure what was changed. I only know the end result. The problem I am having is when you open up Remedy and the HomePage is displayed. We have the usual "Remedy approver", "Remedy Management" stuff like that. So this morning I discovered that none of my client users had "Remedy Support" as a choice anymore. I am baffled on how to get that back. I know there is an easy answer to this but I am dumbfounded. I am running ARS 6.3 on a Sun box with Patch 21. Any help would be so appreciated you have no idea.-- Katherine __20060125_______________________This posting was submitted with HTML in it___ _________________________________________________________________ Peek-a-boo FREE Tricks & Treats for You! http://www.reallivemoms.com?ocid=TXT_TAGHM&loc=us _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
