Yes the permissions were changed. They have been fixed. I am grateful you you all. You have no idea the magnitude of this situation. I will I could hug all of you. So I am sending a cyperhug to all
On 10/11/07, Joe D'Souza <[EMAIL PROTECTED]> wrote: > > ** Katherine, > > I haven't read most of this thread, so if I repeat some of the things that > were already suggested, ignore them. > > Have you checked to see if they have disabled the entry point for that > form? If they have done that, re-enable them.. > > Check for permissions on the form. If the groups that are to see the forms > were removed from the permissions, the entry point would not be seen in the > application list field. > > Also check to see if they have changed the permissions to that form from > view to hidden. If I remember right even though you have entry points > enabled if you change the permissions of the group or groups from view to > hidden, the links disappear from the Application List field. > > Check to see if the there was a mass change of permissions to the users. > Make sure they have the appropriate roles and permissions so they can view > that form. > > Cheers > ** > *Joe D'Souza* > > -----Original Message----- > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] Behalf Of *Katherine Hoffner > *Sent:* Thursday, October 11, 2007 5:08 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: HELP > > ** Well guys...I am completely stuck. Everything that everyone has > mentioned is spot on. I am absolutely dumbfounded as to what to do. I am > trying everything everyone says and research on my part before calling > remedy. I would love to figure this out myself....with help of course. I > have removed all nearby knives for obvious reasons. > > On 10/11/07, Rem Valenzuela <[EMAIL PROTECTED]> wrote: > > > > ** I have had this happen to me before. The form was there, just not > > available to any of the users. And it was still in the database with > > records still in it. > > > > I had to call Remedy Support, quite frankly this was one of the few > > times they were really helpful. Nonetheless, the guy I talked to walked me > > through a couple of changes to the database tables and it came back to us. > > For the life of me, I can't remember what he told me to do, but if you > > haven't already, call them. > > > > Thanks, > > Rem > > > > > > ------------------------------ > > Date: Wed, 10 Oct 2007 14:06:46 -0700 > > From: [EMAIL PROTECTED] > > Subject: HELP > > To: arslist@ARSLIST.ORG > > > > ** Hello my fellow Remedy lovers. > > > > I kinda have this problem. One of my admins decided to change something > > in Remedy that they didnt like. I say "something" cause I am not sure what > > was changed. I only know the end result. The problem I am having is when > > you open up Remedy and the HomePage is displayed. We have the usual "Remedy > > approver", "Remedy Management" stuff like that. So this morning I > > discovered that none of my client users had "Remedy Support" as a choice > > anymore. I am baffled on how to get that back. I know there is an easy > > answer to this but I am dumbfounded. I am running ARS 6.3 on a Sun box > > with Patch 21. > > > > Any help would be so appreciated you have no idea. > > > > -- > > Katherine > > > > __20060125_______________________This posting was submitted with HTML in > it___ > -- Katherine _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
