LJ, The reason for my post was more to point out that the timing of a "patch" might be different for different customers. If you have an issue, then Tech support might have ways to help you faster than the "official" release of a patch.
Our problem details are different from your problem. ( So the "fix" that we have might not do anything for your specific issue. ) The point was simply that we might have received an "out of band" patch to help us in the last few days with a v7.1 Mid-tier issue. I hope I did not get your hopes up that your problem might already be resolved. That was not my intention. What we found was a problem with v7.1 Mid-tier functionality with a patch 22 v6.3 server. (Sorry I mis-stated it before. We actually were totally unable to get the v7.1 Mid-Tier to authenticate any users against the v6.3 patch 20 ARS server! I have no idea if that was also fixed in the update from Tech support.) In specifics, we did not test v6.3 patch 21 with either of these problems. However, since a patch to the Mid-tier appears to fix at least one of these issues then I would strongly suspect that any v6.3 server would suffer from the issue that we found. And BTW, a KB entry was found detailing how our error condition could be produced in an older Java API client and how it could be "worked around" by using a different Java API call. So my guess is that someone updated the v7.1 Mid-tier to do just that when it is talking to an older ARS server. We were amazed that each of these bugs made it past QA for the initial release of v7.1's Mid-Tier. They really must not have tested that stated compatibility matrix line (w/6.3 ARS server) to well, or we are doing something that they just did not expect us to do. ( So I guess BMC has not embraced TDD "Test Driven Design" programming techniques yet. Sigh, maybe someday.) HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 10/17/07, LJ LongWing (Head) <[EMAIL PROTECTED]> wrote: > Carey, > are there issues with 7.1 Mid-Tier against a 6.3 Patch 21 Server?...I > haven't read about that yet...if so what are the issues? > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black > Sent: Wednesday, October 17, 2007 9:42 AM > To: arslist@ARSLIST.ORG > Subject: Re: First patch for ARS 7.1 > > Dmitry, > > But do make sure you contact tech support about every issue that you have. > > I have been on vacation for a few days and I have heard a rumor that tech > support might have issued a "hot fix" (not an official patch) for > v7.1 Mid-Tier that might make it work against a v6.3 patch 20 ARS server. > So.... if you have problems... let them know. If they do not know about a > problem then they likely will not fix it. And if enough customers report the > same issue, then I hope the priority will go up for fixing that bug. > > So... if you are in a hurry.. and that happens to be your problem..... > maybe tech support would consider letting you test out their code changes. > :) There is always hope that bug fixes might be released for "point fixes" > when the points are important enough, and simple enough, to fix quickly. ( > However, you do have to ask for help to get any help. Post to ARSList do not > qualify for requests to BMC Tech > support.) > > HTH > > -- > Carey Matthew Black _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
