Dmitry,

But do make sure you contact tech support about every issue that you have.

I have been on vacation for a few days and I have heard a rumor that
tech support might have issued a "hot fix" (not an official patch) for
v7.1 Mid-Tier that might make it work against a v6.3 patch 20 ARS
server. So.... if you have problems... let them know. If they do not
know about a problem then they likely will not fix it. And if enough
customers report the same issue, then I hope the priority will go up
for fixing that bug.

So... if you are in a hurry.. and that happens to be your problem.....
maybe tech support would consider letting you test out their code
changes. :) There is always hope that bug fixes might be released for
"point fixes" when the points are important enough, and simple enough,
to fix quickly. ( However, you do have to ask for help to get any
help. Post to ARSList do not qualify for requests to BMC Tech
support.)

HTH

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.


On 10/16/07, Easter, David <[EMAIL PROTECTED]> wrote:
> **
>
> Current, and tentative, estimates are for mid-November or so.
>
>
> -David J. Easter
> Sr. Product Manager, Service Management Business Unit
> BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>  ________________________________
>  From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Bezhenar, Dmitry
> Sent: Tuesday, October 16, 2007 1:03 AM
> To: arslist@ARSLIST.ORG
> Subject: First patch for ARS 7.1
>
>
> **
> Hello List,
>
> Anyone of you know about when the first patch for ARS 7.1 will be released?
> Just out of curiosity.
>
> Thank you!
>
>
>
> Kind Regards / C уважением
> Dmitry Bezhenar

Reply via email to