We do that here all of the time. On dev we installed all of the apps and then licensed them. Once that was done, we copied the production database to the dev database and started up dev.
You need to go in to the cai form to change the pointers from production to dev, as well as the email form. But it works great. Howard On Nov 12, 2007 2:45 PM, Ben Cantatore <[EMAIL PROTECTED]> wrote: > ** > Maybe I misread the first post, if you're just copying the db, it should be > fine, but if you copied the app, then Matt is correct and you will have all > sorts of issues. Best way is to install the application and then move the > DB. > > Ben Cantatore > Remedy Administrator > Avon > (914) 935-2946 > > > Matthew Perrault <[EMAIL PROTECTED]> > Sent by: "Action Request System discussion list(ARSList)" > <arslist@ARSLIST.ORG> > > 11/12/2007 02:39 PM > Please respond to > arslist@ARSLIST.ORG > > [EMAIL PROTECTED] > cc > SubjectRe: Copy ARS Server with ITSM 7 thru database copy? > > > > > > > > Rabi, > I would advise against that approach. > We tried that by doing a full install (and everything was working after > the install) and moving to a new server/database. So we took a database > backup of our Dev environment and tried to move it into our QA > environment. Well, SLM stopped working, CMDB stopped working (the > reconciliation engine wouldn't run). We couldn't get assets created. > Simply put it was a problem. So we have now gone back to our original > dev environment. > > If you REALLY want to pursue this avenue, there are three places to make > changes. The mid-tier configuration, where you specify the Data > Visualization server, CAI:Application Registry and the "Configure Custom > Form Info" form. Also, you need to verify you plugin paths in your > ar.cfg file. > > Like I said we tried it and it didn't work. And from what I gathered > from the convo others had with BMC they will not support that approach > unless you actually install the apps, integrations and such on the > actual server and those installations are completely successful. > > Matt > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi > Sent: Monday, November 12, 2007 12:15 PM > To: arslist@ARSLIST.ORG > Subject: Copy ARS Server with ITSM 7 thru database copy? > > I am about to create a development environment for our > production ARS setup with ITSM 7. > > After the software installs, I am planning to copy the > database from production and dump it on development. > What kind of cleanup do I have to do afterwards...with > server name references? > > Our production environment has server group setup, not > in development. I'm hoping when I start development > server, the ranking form will be removed so I won't > have to worry about that. Code, as far as I know, is > not supposed to have hard-coded server name > references. So I'm expecting an easy database copy. > > Please tell me if I'm being too naive here. I haven't > done database copy since 6.0.x version. > > Thanks. > > __________________________________________________ > Do You Yahoo!? > Tired of spam? Yahoo! Mail has the best spam protection around > http://mail.yahoo.com > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > __20060125_______________________This posting was submitted with HTML in > it___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
