Carey, I think that ideally, smaller businesses that want to use ARS (which BMC doesn't market aggressively enough) should pursue other options. There are vendors, some that post on here, that provide other ITSM suites that are cheaper, simpler, and are probably just as good if not better than the BMC applications.
What you will probably see in the future is that Microsoft will eat BMC's lunch on small to mid-sized businesses within the next five years. We have people in my company that want to get rid of Remedy and go to an all-Microsoft solution (fortunately, those people don't have that much sway.) In the end though, you'll see ARS functionality replaced by Infopath and .NET for more complex development. You'll see their service management application tied in as part of Sharepoint but already integrated with MOM as the discovery suite for the CMDB and the alert system for changes and incidents. Microsoft is pursuing the market from the opposite side of what BMC is doing, but they'll eventually get the business you're talking about. If BMC started pushing ARS as one of their primary products, I think they would find a lot more clients. I can build something in ARS in one hour that would take at least a week for a .NET developer. BMC needs to advertise the fact that they have a development tool to build web enabled database-backed applications that can be cranked out much faster than .NET or Java. Shawn Pierson -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Thursday, February 14, 2008 11:07 AM To: arslist@ARSLIST.ORG Subject: Re: HelpDesk Lite (was: Company Dropping Remedy) Candace, So does BMC consider Verizon to be a Small to Medium company? :) Just kidding. I think the point is that the BMC OOB applications are not targeted toward that market. However, there are other partners (and non partners) that offer applications built on ARS for any market for a given task. I do not know why BMC would expect any existing ARS customer to want to "move away" from what they already have/know to something that is (even in the words of the vendor selling both products) "less" powerful/robust? And then maybe move back to the product they left "when their needs grow enough to warrant that power/robustness". However, we can only buy what they have to sell. If it does not satisfy, then we have no other choice but to look for something that will satisfy. With ARS we can either buy an application from another company or build it yourself. (At least there are options.) I wonder if there are any other companies out there that could sell you a "Magic based" application to do Process "X" for your company? If BMC does not fill the application need, then I would suggest that ARS customers turn to other vendors that are filling the need for them. Maybe it will still be ARS based, maybe not. But that is the "risk" that BMC takes when they provide no other options to their customers. (Switching from ARS to Magic or ARS to Oracle Applications may require the same amount of effort. The customer should consider all options.) I am sure BMC is aware of this condition. Obviously some existing (affected) customers will not like the options they have been given. [ Pay more(ITSM v7), or do more work(switch platforms) and get less] In short.. I think BMC is targeting "new" customers and mostly "BIG" customers at that. So the existing and/or smaller customers "get the leftovers" and may decide that what BMC has to offer is no longer "good enough" for them. Customer: Vote with your money. They will listen, or they will fade away into the distance with their head in the sand as you move your business to greener pastures. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Thu, Feb 14, 2008 at 10:41 AM, Decou, Candace M <[EMAIL PROTECTED]> wrote: > ** > > And if it is Magic based and not ARS based, does that mean an entirely new > implementation for my small size client who needs to upgrade from Help Desk > 5.6? In other words, no upgrade path from where we are to where we need to > go? What will happen to the other 8 or 9 custom applications currently > co-residing with the Help Desk app on the same AR server? > I agree with Daniel - we want and need a Remedy based trimmed down version > of Help Desk. Call it lite or low-caloric...I don't care. I just know some > of us need it badly. > Help!! Please - and thanks for listening. > :) > > > > Candace DeCou > > DOI Remedy Systems Analyst > Verizon Business > Office: (408) 371-1112 > > Email: [EMAIL PROTECTED] > > > > Verizon Business - global capability, personal accountability. > > This e-mail is strictly confidential and intended only for use by the > addressee unless otherwise indicated ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
