Hello All,
We are currently configuring our DEV server running ITSM 7.0.3 (Patch 7).
When I create an incident the notification sent out by the application
includes the following web url and AR Task attachment to access the ticket
directly:
http://itsmserver/arsys/forms/itsmserver.mycompany.com/NTE%3ANotifier?eid=NTS000000000031
However this URL is not correctly formed and clicking on it will show the
following error:
ARERR [9280]
Server not present in the configured servers list - itsmserver.mycompany.com
I have looked through the archives, but cannot find where this value ('
itsmserver.mycompany.com' to just 'itsmserver') needs to be changed so that
the URL works across all applications and notify actions.
Please help!!.
Thanks,
Prasan.
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
