Prasan, You need to make sure that on your mid-tier server: (1)its configuration (General tab) includes the AR Server name referenced in the URL (itsmserver.mycompany.com), exactly as it is shown in the URL (2)you can ping the AR Server with the exact name itsmserver.mycompany.com
Your issue is (1). (2) is likely not an issue for you, because you seem to have mid-tier on the same server as AR System. This is how this URL is formed: <"Email Notifications Web Path"...which is basically the path to mid-tier>/../<AR Server Name>/... "Email Notifications Web Path" is picked up from here: Admin Tool, File->Server Information->"Advanced" tab->"Email Notifications Web Path" It's typically set to http://<mid-tier server name>/arsys <AR Server Name> is picked up from: Admin Tool, File->Server Information->"General" tab->"Server Name Alias" Whether you get only server name or fully qualified domain name for AR Server name depends, for Windows, on your Windows setting on the AR Server. If I remember it correctly, it comes from: Right click on "My Computer"->Properties->Computer Name If you don't want the fully qualified name, take it out from there. --- Prasan Katti <[EMAIL PROTECTED]> wrote: > Hello All, > > We are currently configuring our DEV server running > ITSM 7.0.3 (Patch 7). > When I create an incident the notification sent out > by the application > includes the following web url and AR Task > attachment to access the ticket > directly: > http://itsmserver/arsys/forms/itsmserver.mycompany.com/NTE%3ANotifier?eid=NTS000000000031 > > However this URL is not correctly formed and > clicking on it will show the > following error: > > ARERR [9280] > Server not present in the configured servers list - > itsmserver.mycompany.com > > I have looked through the archives, but cannot find > where this value (' > itsmserver.mycompany.com' to just 'itsmserver') > needs to be changed so that > the URL works across all applications and notify > actions. > > Please help!!. > > Thanks, > Prasan. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where > the Answers Are" > ____________________________________________________________________________________ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
