Kalyani, Since the sms is just a short e-mail message, you could (if on unix) create a short shell script that would call mailx. This could be called by a filter.
hbr On Tue, Apr 1, 2008 at 5:32 AM, Murtuza B <[EMAIL PROTECTED]> wrote: > ** Hi Kalyani, > > You would probably need an SMS gateway (usually from your telecom > provider) to send SMSs. > This gateway will have an interface in the form of a web service / API > call / Database record. > Depending on the gateway, you could right workflow in Remedy to either > make an API call, run a script, execute SQL etc. The parameters passed would > be the message with ticket details and a mobile number. > > HTH, > Murtuza. > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Kalyani, Balachandra > *Sent:* Tuesday, April 01, 2008 12:11 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Need help on sending SMS > > ** > > > > Hi All > > > > We need help on sending SMS. My client wants to receive a SMS whenever the > priority 1 ticket is raised. > > Is there any functionality available in ITSM 7? Or can we use the pager > functionality to configure SMS? > > It would be helpful for us if anybody share this functionality. > > > > Thanks & Regards > > Kalyani > > > > > > This e-mail and any attachment is for authorised use by the intended > recipient(s) only. It may contain proprietary material, confidential > information and/or be subject to legal privilege. It should not be copied, > disclosed to, retained or used by, any other party. If you are not an > intended recipient then please promptly delete this e-mail and any > attachment and all copies and inform the sender. Thank you. __Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > Visit our website at http://www.ubs.com > > This message contains confidential information and is intended only > for the individual named. If you are not the named addressee you > should not disseminate, distribute or copy this e-mail. Please > notify the sender immediately by e-mail if you have received this > e-mail by mistake and delete this e-mail from your system. > > E-mails are not encrypted and cannot be guaranteed to be secure or > error-free as information could be intercepted, corrupted, lost, > destroyed, arrive late or incomplete, or contain viruses. The sender > therefore does not accept liability for any errors or omissions in the > contents of this message which arise as a result of e-mail transmission. > If verification is required please request a hard-copy version. This > message is provided for informational purposes and should not be > construed as a solicitation or offer to buy or sell any securities > or related financial instruments. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
