On a related subject. I am running Remedy 6.3 and I currently see a difference of 5 licenses between the Allocated Fixed Licenses and the Purchased Licenses. Does anyone know how I can reclaim them. When I try to assign one of them I receive an error that there are no licenses available.
Thanks in Advance, Dan -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William H. Will Du Chene Sent: Wednesday, April 16, 2008 1:45 PM To: arslist@ARSLIST.ORG Subject: Re: Releasing licenses from the users who are inactive in Remedy System Jegan: As far as I am aware, a fixed license is exactly what the name implies: it's fixed to that user - period. If you were to remove that license automatically, and then assign it to another user, and than swap it back to the original user when needed, well - IMHO - that road may take you someplace where you really don't want to be. There is a reason why floating licenses were invented. Yes. They are more expensive and there is a very good reason for that: the licenses are shared between a pool of users and "time out" after a certain amount of time. Just remember to establish a baseline, if you will, between the number of users and the number of licenses. 4 to 1 seems a safe number (four users per floating license with a reasonable timeout set on the server). Personally, I'd recommend that you lay out to the powers that be to consider getting some of them, rather than attempting to circumvent a licensing characteristic. Pursuing the later will almost certainly raise an eyebrow or two in the event that you get audited. > > > We have more inactive people in Remedy system but with licenses > allocated to them (Fixed). In the process of optimizing the allocation > of licenses, is there any work around available in Remedy to free up > those licenses automatically? Have gone through few documents but > couldn't trace it out. > > Any help would be appreciated. Thanks in advance > > Jegan > > ____________________________________________________________________________ ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > -- ------------------------------------- Will Du Chene ------------------------------------- [EMAIL PROTECTED] http://www.myspace.com/wduchene ------------------------------------- "...you're an anti-Microsoft zealot..." - Norm Kaiser ------------------------------------- ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
