It sounds like your user cache is not in sync with the data that is contained in the form. Try running an arreload for the users to see if the issue clears up. I am taking an educated guess here, so your milage may vary from the posted norms.
> On a related subject. I am running Remedy 6.3 and I currently see a > difference of 5 licenses between the Allocated Fixed Licenses and the > Purchased Licenses. Does anyone know how I can reclaim them. When I try > to > assign one of them I receive an error that there are no licenses > available. > > Thanks in Advance, Dan > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of William H. Will Du Chene > Sent: Wednesday, April 16, 2008 1:45 PM > To: arslist@ARSLIST.ORG > Subject: Re: Releasing licenses from the users who are inactive in Remedy > System > > Jegan: > > As far as I am aware, a fixed license is exactly what the name implies: > it's fixed to that user - period. If you were to remove that license > automatically, and then assign it to another user, and than swap it back > to the original user when needed, well - IMHO - that road may take you > someplace where you really don't want to be. > > There is a reason why floating licenses were invented. Yes. They are more > expensive and there is a very good reason for that: the licenses are > shared between a pool of users and "time out" after a certain amount of > time. Just remember to establish a baseline, if you will, between the > number of users and the number of licenses. 4 to 1 seems a safe number > (four users per floating license with a reasonable timeout set on the > server). > > Personally, I'd recommend that you lay out to the powers that be to > consider getting some of them, rather than attempting to circumvent a > licensing characteristic. Pursuing the later will almost certainly raise > an eyebrow or two in the event that you get audited. > > >> >> >> We have more inactive people in Remedy system but with licenses >> allocated to them (Fixed). In the process of optimizing the allocation >> of licenses, is there any work around available in Remedy to free up >> those licenses automatically? Have gone through few documents but >> couldn't trace it out. >> >> Any help would be appreciated. Thanks in advance >> >> Jegan >> >> > ____________________________________________________________________________ > ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> > > -- > ------------------------------------- > Will Du Chene > ------------------------------------- > [EMAIL PROTECTED] > http://www.myspace.com/wduchene > ------------------------------------- > "...you're an anti-Microsoft zealot..." > - Norm Kaiser > ------------------------------------- > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > -- > This message has been scanned for viruses and > dangerous content by MailScanner, and is > believed to be clean. > -- ------------------------------------- Will Du Chene ------------------------------------- [EMAIL PROTECTED] http://www.myspace.com/wduchene ------------------------------------- "...you're an anti-Microsoft zealot..." - Norm Kaiser ------------------------------------- _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
