Kathy, Take the new "Remedy guy" by the hand and add a Read-Only user called CRReporter. Give CRReporter read access to all the fields in the form on which you wish to report. You can build your entire CR output with this kind of access to the dev server. For the workflow portion, you're going to have to convince management that you need access. Maybe help him set you up as a subadmin with access to that one form. Then send him here. We won't burn him. We promise. Everybody has to learn somewhere, sometime. If he can't get BMC Remedy training, having a dev server and an ARSlist account is the next best thing. One other question. When this report is completed and moved to the production server, what account will be used to run the report? HTH,
John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Monday, April 28, 2008 4:33 PM To: arslist@ARSLIST.ORG Subject: Re: Administrative Access ** Then they have a choice - they can allow you to fix their problem or not have the problem fixed. If it will make the new person feel better, ensure that there's a good DB backup before you log in, and take a .def file backup right after. We know you probably won't need them, but the way to counter his irrationality is by calming him. If that doesn't work, I wouldn't even deal with him further - go over his head until you get someone to answer the first question I posed. Wonder why the previous person walked out... Rick On Mon, Apr 28, 2008 at 1:13 PM, Kathy Morris <[EMAIL PROTECTED]> wrote: ** The people that do have access to the development server do not know Remedy very well and surely don't know Crystal. We have a new person that took over the Remedy and he knows nothing about Remedy and does not want anyone touching the system. I am a regular support user on production. It's not really a separation of duties. The person who did this job before - walked out. In a message dated 4/28/2008 1:07:00 P.M. Pacific Daylight Time, [EMAIL PROTECTED] writes: ** Let me guess, you all practice separation of duties, and you are assigned to the production environment, so he will not let you touch the development environment? I'm betting this isn't the case, because if it were, then I could only assume that you would have someone you would know of who has access to the development server. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris Sent: Monday, April 28, 2008 3:02 PM To: arslist@ARSLIST.ORG Subject: Re: Administrative Access I am referring to AR System admin privileges NOT OS Level priveleges In a message dated 4/28/2008 12:59:57 P.M. Pacific Daylight Time, [EMAIL PROTECTED] writes: ** Kathy, Are you referring to AR System admin privileges within the development server or admin privileges at the OS level? Dave ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris Sent: Monday, April 28, 2008 3:56 PM To: arslist@ARSLIST.ORG Subject: Re: Administrative Access ** This person doesn't even know Remedy at all. In a message dated 4/28/2008 12:53:06 P.M. Pacific Daylight Time, [EMAIL PROTECTED] writes: ** Well, if one is a developer, and one is prevented from using the development tool, it would be complete one's assigned task, I would think. Perhaps if you asked this other person to show you how it can be done in the absence of admin access, that should clear it up one way or another. Rick On Mon, Apr 28, 2008 at 12:44 PM, Kathy Morris <[EMAIL PROTECTED]> wrote: ** User with administrative access. In a message dated 4/28/2008 12:43:55 P.M. Pacific Daylight Time, [EMAIL PROTECTED] writes: ** Are you talking about a user with administrative access into Remedy, or to the server itself? Rick On Mon, Apr 28, 2008 at 12:35 PM, Kathy Morris <[EMAIL PROTECTED]> wrote: ** Hi All, I am trying to integration Crystal XI with Remedy - the person I work with is giving me a hard time about Administrative access to the DEVELOPMENT Server. I don't believe that I can build the algorithms, and integrate Remedy with Crystal without this access. Is there some way this can be done - its a development server. I am a Remedy Developer - never experienced not having access to dev. ________________________________ Need a new ride? Check out the largest site for U.S. used car listings at AOL Autos <http://autos.aol.com/used?NCID=aolcmp00300000002851> . __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ ________________________________ Need a new ride? 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