Dear Shawn,

Have you added the midtier ip address to the areasso.cfg file in the AR Server/conf folder?

Regards,
Roney Varghese

Sent from my iPhone

On Apr 28, 2008, at 3:34 PM, "Pierson, Shawn" <[EMAIL PROTECTED]> wrote:

Thanks Jarl,

That got me much further, and I can see that my login name is being passed now. However, I'm still having issues which I'll bring up below.

The output log says:
SSO: Remote User Name (including domain): energy\spierson
SSO: Remote User Name (no domain): spierson
SSO: Setting username to lower case...
SSO: Authenticating with username: spierson
SSO: Using AuthString: Qk1DIFJlbWVkeSBBUlN5c3RlbQ==
ARERR [623] Authentication failed

So now it's clear that it is trying to pass my information, but for some reason the authentication is still failing. Any ideas on what the next step in troubleshooting this should be?

Thanks again,

Shawn Pierson



-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Jarl Grøneng
Sent: Monday, April 28, 2008 3:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: IIS remoteuser for Single-Sign On

Try change this in ..\Tomcat 5.5\conf\server.xml to this:
<Connector port="8009" tomcatAuthentication="false"
enableLookups="false" redirectPort="8443" protocol="AJP/1.3" />

The one you change is:
tomcatAuthentication="true" to tomcatAuthentication="false"

--
Jarl


On Mon, Apr 28, 2008 at 8:33 PM, Pierson, Shawn <[EMAIL PROTECTED]> wrote:
**


Good afternoon,

I'm trying to set up single sign on for the mid tier and have almost
everything working. The one thing that still seems to be a problem is getting IIS to pass the authenticated user to Jakarta. When I try to log
into Remedy, I get the following in my tomcat logs:


SSO: Initialization: Version 2.04

SSO: Property values were loaded.

usermethod:remoteuser

usercase:lower

removedomain:T

headername:

attname:

authmethod:default

authcustom:

debuglogging:T

SSO ERROR: RemoteUser name is null or empty. Using default login page

This doesn't really help explain why it's happening, so in the debug log file but it does at least show that the sso.properties file is being read
correctly.

Within IIS I have it set only to Integrated Windows Authentication and nothing else on the Authentication Methods form. I think IIS isn't passing the Remote_User variable over to Jakarta, but I'm not really sure where I can verify that. Does anyone else have any suggestions for me to try?

I'm on Mid Tier 7.0.1 p6 with Apache Tomcat and IIS authenticating against
Active Directory.

Thanks,

Shawn Pierson Private and confidential as detailed here. If you cannot
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