Look through - BMC Remedy Action Request System 7.1.00 Integrating with Plug-ins and Third-Party Products manual and choose the method that works best for your company/skills. http://documents.bmc.com/supportu/documents/93/94/69394/69394.pdf You will need a support ID to see the document. If your company doesn't have a support ID, you have a few options - 1. Ask the customer who needs the integration for a copy. 2. Join the BMC partner program as a technical alliance - then you can eventually advertise your integration. 3. Contact BMC and ask for a copy of the manual --------------------- Kelly Deaver [EMAIL PROTECTED]
> -------- Original Message -------- > Subject: Re: Remedy Integration > From: Andy Hey <[EMAIL PROTECTED]> > Date: Thu, April 24, 2008 7:47 am > To: arslist@ARSLIST.ORG > > All Thanks for the responses both on and off list. I think the Web > Service API route is my preferred route currently. > > Can anyone point me to the documentation? > > Thanks again > > Andy > On 24 Apr 2008, at 02:11, Matt Reinfeldt wrote: > > > Chris, > > > > I use ARSPerl v. 1.90 on my local machine (windows install) to > > create and > > get entries out of a 7.1 patch002 server. The ARSPerl module itself > > is > > compiled against 7.0.1, I believe, so, of course, there's the > > possibility of > > missing objects and functionality, however, the API calls that > > currently > > exist still do function, from what I can tell in my testing. > > > > Matt R. > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of strauss > > Sent: Wednesday, April 23, 2008 11:11 AM > > To: arslist@ARSLIST.ORG > > Subject: Re: Remedy Integration > > > > The current version of ARSPerl is unable to get at data through the > > 7.1 > > API, but works fine if you are on ARS 7.0 or earlier. > > > > Christopher Strauss, Ph.D. > > Call Tracking Administration Manager > > University of North Texas Computing & IT Center > > http://itsm.unt.edu/ > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of Chapin, John > > Sent: Wednesday, April 23, 2008 10:34 AM > > To: arslist@ARSLIST.ORG > > Subject: Re: Remedy Integration > > > > Using the ARSperl module be another option... but I'm not certain of > > it's use with ARS v7. > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of Andy Hey > > Sent: Wednesday, April 23, 2008 11:21 AM > > To: arslist@ARSLIST.ORG > > Subject: Re: Remedy Integration > > > > The app is written in php/mysql with some perl scripts as well... if > > that helps? > > > > Andy > > On 23 Apr 2008, at 16:18, LJ Longwing wrote: > > > >> there are literally dozens of ways to get a record created, the ones > >> you > >> list below are valid, the ones you mention require changing the > >> application > >> to accept the messages, depending o the language that your tool is > >> written > >> in, you may be able to use API to connect and create the records. > >> > >> -----Original Message----- > >> From: Action Request System discussion list(ARSList) > >> [mailto:[EMAIL PROTECTED] On Behalf Of Andy Hey > >> Sent: Wednesday, April 23, 2008 8:53 AM > >> To: arslist@ARSLIST.ORG > >> Subject: Remedy Integration > >> > >> List, > >> > >> This may be the wrong place and if so please feel free to point me > >> in the > >> right direction. > >> > >> A company I work for has a vulnerability management tool which > >> generates an > >> alert when certain vulnerabilities are found. They are winning > >> several large > >> deals now which are demanding integration to their Remedy solution. > >> The > >> vulnerability management app essentially needs to create a ticket in > >> Remedy > >> when we would normally email the user. > >> > >> Can this be done as simply as emailing the Remedy instance and > >> creating a > >> ticket that way or through a web service? It seems overkill to go > >> the AIE > >> route. > >> > >> Any advice/comments greatly appreciated. > >> > >> Andy > >> > >> > > ________________________________________________________________________ > > ____ > >> ___ > >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > >> Sponsor: > >> www.rmsportal.com ARSlist: "Where the Answers Are" > >> > >> > > ________________________________________________________________________ > > _______ > >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > ________________________________________________________________________ > > _______ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > ----------------------------------------- > > The information contained in this transmission may be privileged and > > confidential and is intended only for the use of the person(s) named > > above. 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In the U.S.: 1345 Avenue of the > > Americas, New York, > > NY 10105. > > > > > > ________________________________________________________________________ > > _______ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > ____________________________________________________________________________ > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
