The Web Service API is interesting. However - to get it to work - you need a Remedy developer - to do something to production -- in this case they would need to make a web service for a form. (Often times that can be a big deal -- and may not be able to be done for quite some time - based on change windows etc)
This is where Klink or XMLGateway are interesting -- either would allow you to interact with Remedy using PHP (or whatever language) without having the Remedy administrator do anything. I do wish BMC would add this type of functionality straight to the ARServer. It would allow any language/system to interact with Remedy - without making the Remedy developer to have to do something every time somebody else wants to get data out. So - if you are making a product -- you probably want to make the install as easy as possible - and "No install at all" onto the Remedy production server is easiest. You would setup a config file on your system with things like servername userid passwd form_to_submit fieldmap1 ... And you program can grab that - then connect to Klink - and send off the info. -John On Thu, Apr 24, 2008 at 7:47 AM, Andy Hey <[EMAIL PROTECTED]> wrote: > All Thanks for the responses both on and off list. I think the Web Service > API route is my preferred route currently. > > Can anyone point me to the documentation? > > Thanks again > > Andy > > On 24 Apr 2008, at 02:11, Matt Reinfeldt wrote: > > Chris, > > > > I use ARSPerl v. 1.90 on my local machine (windows install) to create > > and > > get entries out of a 7.1 patch002 server. The ARSPerl module itself is > > compiled against 7.0.1, I believe, so, of course, there's the > > possibility of > > missing objects and functionality, however, the API calls that currently > > exist still do function, from what I can tell in my testing. > > > > Matt R. > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of strauss > > Sent: Wednesday, April 23, 2008 11:11 AM > > To: arslist@ARSLIST.ORG > > Subject: Re: Remedy Integration > > > > The current version of ARSPerl is unable to get at data through the 7.1 > > API, but works fine if you are on ARS 7.0 or earlier. > > > > Christopher Strauss, Ph.D. > > Call Tracking Administration Manager > > University of North Texas Computing & IT Center > > http://itsm.unt.edu/ > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of Chapin, John > > Sent: Wednesday, April 23, 2008 10:34 AM > > To: arslist@ARSLIST.ORG > > Subject: Re: Remedy Integration > > > > Using the ARSperl module be another option... but I'm not certain of > > it's use with ARS v7. > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of Andy Hey > > Sent: Wednesday, April 23, 2008 11:21 AM > > To: arslist@ARSLIST.ORG > > Subject: Re: Remedy Integration > > > > The app is written in php/mysql with some perl scripts as well... if > > that helps? > > > > Andy > > On 23 Apr 2008, at 16:18, LJ Longwing wrote: > > > > there are literally dozens of ways to get a record created, the ones > > > you > > > list below are valid, the ones you mention require changing the > > > application > > > to accept the messages, depending o the language that your tool is > > > written > > > in, you may be able to use API to connect and create the records. > > > > > > -----Original Message----- > > > From: Action Request System discussion list(ARSList) > > > [mailto:[EMAIL PROTECTED] On Behalf Of Andy Hey > > > Sent: Wednesday, April 23, 2008 8:53 AM > > > To: arslist@ARSLIST.ORG > > > Subject: Remedy Integration > > > > > > List, > > > > > > This may be the wrong place and if so please feel free to point me > > > in the > > > right direction. > > > > > > A company I work for has a vulnerability management tool which > > > generates an > > > alert when certain vulnerabilities are found. They are winning > > > several large > > > deals now which are demanding integration to their Remedy solution. > > > The > > > vulnerability management app essentially needs to create a ticket in > > > Remedy > > > when we would normally email the user. > > > > > > Can this be done as simply as emailing the Remedy instance and > > > creating a > > > ticket that way or through a web service? It seems overkill to go > > > the AIE > > > route. > > > > > > Any advice/comments greatly appreciated. > > > > > > Andy > > > > > > > > > ________________________________________________________________________ > > ____ > > > > > ___ > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > > > Sponsor: > > > www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > > > > ________________________________________________________________________ > > _______ > > > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > > > > ________________________________________________________________________ > > _______ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > ----------------------------------------- > > The information contained in this transmission may be privileged and > > confidential and is intended only for the use of the person(s) named > > above. 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