Well, there have been many integrations between Remedy and external apps using Perl - that may be your best bet. Check out the API manuals and define what you need to do in your script. Some of the Perl guys here can probably help with the specifics.
Rick On Wed, Apr 23, 2008 at 8:21 AM, Andy Hey <[EMAIL PROTECTED]> wrote: > The app is written in php/mysql with some perl scripts as well... if that > helps? > > Andy > > On 23 Apr 2008, at 16:18, LJ Longwing wrote: > > there are literally dozens of ways to get a record created, the ones you > > list below are valid, the ones you mention require changing the > > application > > to accept the messages, depending o the language that your tool is > > written > > in, you may be able to use API to connect and create the records. > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of Andy Hey > > Sent: Wednesday, April 23, 2008 8:53 AM > > To: arslist@ARSLIST.ORG > > Subject: Remedy Integration > > > > List, > > > > This may be the wrong place and if so please feel free to point me in > > the > > right direction. > > > > A company I work for has a vulnerability management tool which generates > > an > > alert when certain vulnerabilities are found. They are winning several > > large > > deals now which are demanding integration to their Remedy solution. The > > vulnerability management app essentially needs to create a ticket in > > Remedy > > when we would normally email the user. > > > > Can this be done as simply as emailing the Remedy instance and creating > > a > > ticket that way or through a web service? It seems overkill to go the > > AIE > > route. > > > > Any advice/comments greatly appreciated. > > > > Andy > > > > > > ____________________________________________________________________________ > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > > Sponsor: > > www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
