I was sort of looking at the problem from a product perspective.Meaning - you wanted to add to the functionality of your product a "canned" Remedy integration. Which to me means - any version of Remedy (within reason) and any Helpdesk be it custom, ITSM, ESS (Buoyant), etc...
So - relying on the published ITSM 7 web service - would be a bad plan. But - if each integration is going to be a one-off consulting -- then I think you have lots of options. -John On Thu, Apr 24, 2008 at 9:21 AM, Carey Matthew Black <[EMAIL PROTECTED]> wrote: > Andy, > > Are you using the OOB ITSM application? (Just a guess since you mentioned > AIE.) > > I just took a real quick look at the v7.1 ITSM app server we have > stood up (in dev) and I found this OOB Web Service : > > HPD_IncidentInterface_Create_WS > > It looks like it does what you might want it to do. (AKA: Create an > Incident) > > > You will still need a Web Service client and need to hook that client > into your "vulnerability management tool". > > The good news about a Web Service client is that they should be easy > to do in just about any modern language. ( Especially since ARS > produces a WDSL [Web Services Description Language] file for any WS > they publish. :) ) > > Can you be more specific about the language of choice for the Web > Service client that you have chosen? > > -- > Carey Matthew Black > Remedy Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap.... Pick two. > > > On Thu, Apr 24, 2008 at 9:32 AM, John Sundberg > <[EMAIL PROTECTED]> wrote: > > ** > > > > The Web Service API is interesting. > > > > However - to get it to work - you need a Remedy developer - to do > something > > to production -- in this case they would need to make a web service for > a > > form. > > (Often times that can be a big deal -- and may not be able to be done > for > > quite some time - based on change windows etc) > > <snip> > > > -John > > John David Sundberg > > 235 East 6th Street, Suite 400B > > St. Paul, MN 55101 > > (651) 556-0930-work > > (651) 247-6766-cell > > (651) 695-8577-fax > > [EMAIL PROTECTED] > > > > > > > > On Thu, Apr 24, 2008 at 7:47 AM, Andy Hey <[EMAIL PROTECTED]> wrote: > > > All Thanks for the responses both on and off list. I think the Web > Service > > API route is my preferred route currently. > > > > > > Can anyone point me to the documentation? > > > > > > Thanks again > > > > > > Andy > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
