Hello list. We have finally begun our upgrade from ARS 5.1.2/ITSM 5.6 to ARS 7.1/ITSM7.0. I am beginning the configuration of the new version on our development system. I am at the point of creating the classifications and want to involve the groups that work the tickets to create the classifications they feel most comfortable with using, however I have been unable to find definitions or even examples of organizational classifications that they can understand or expand on. Can anyone point me in the right direction to find decent examples or clear definitions that you may have used?
Thanks, Bruce Scott Application Developer - Remedy PetSmart, Inc. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
