Rick,
We've needed that, too. Your solution is brilliant!
Jennifer Meyer
Data Manager
Mystikal Solutions
"Bringing Order to Chaos"
desk: 843-218-7120
cell: 919-995-2402
[EMAIL PROTECTED]
[EMAIL PROTECTED]
From: Rick Cook
Sent: Tue 29-Apr-08 20:50
To: arslist@ARSLIST.ORG
Subject: Re: Organizational classifications (ITSM 7.x)
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Bruce, if you can, check the recent archives for info I posted on this.
I'll be glad to fill in details as you might ask.
Rick
_____
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bruce Scott
Sent: Tuesday, April 29, 2008 3:44 PM
To: arslist@ARSLIST.ORG
Subject: Organizational classifications (ITSM 7.x)
**
Hello list.
We have finally begun our upgrade from ARS 5.1.2/ITSM 5.6 to ARS
7.1/ITSM7.0. I am beginning the configuration of the new version on our
development system. I am at the point of creating the classifications and
want to involve the groups that work the tickets to create the
classifications they feel most comfortable with using, however I have been
unable to find definitions or even examples of organizational
classifications that they can understand or expand on. Can anyone point me
in the right direction to find decent examples or clear definitions that you
may have used?
Thanks,
Bruce Scott
Application Developer - Remedy
PetSmart, Inc.
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<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>Bruce, if you can, check the recent
archives for info I posted on this. I’ll be glad to fill in =
details as
you might ask.<o:p></o:p></span></font></p>
<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'>Rick<o:p></o:p></span></font></p>
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<div class=3DMsoNormal align=3Dcenter style=3D'text-align:center'><font =
size=3D3
face=3D"Times New Roman"><span style=3D'font-size:12.0pt'>
<hr size=3D2 width=3D"100%" align=3Dcenter tabindex=3D-1>
</span></font></div>
<p class=3DMsoNormal><b><font size=3D2 face=3DTahoma><span =
style=3D'font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font =
size=3D2
face=3DTahoma><span style=3D'font-size:10.0pt;font-family:Tahoma'> =
Action Request
System discussion list(ARSList) [mailto:<st1:PersonName =
w:st=3D"on">arslist@ARSLIST.ORG</st1:PersonName>]
<b><span style=3D'font-weight:bold'>On Behalf Of </span></b>Bruce =
Scott<br>
<b><span style=3D'font-weight:bold'>Sent:</span></b> Tuesday, April 29, =
2008 3:44
PM<br>
<b><span style=3D'font-weight:bold'>To:</span></b> <st1:PersonName =
w:st=3D"on">arslist@ARSLIST.ORG</st1:PersonName><br>
<b><span style=3D'font-weight:bold'>Subject:</span></b> Organizational
classifications (ITSM 7.x)</span></font><o:p></o:p></p>
</div>
<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'>** <o:p></o:p></span></font></p>
<div>
<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'>Hello list.<o:p></o:p></span></font></p>
</div>
<div>
<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'>We have finally begun our upgrade from ARS 5.1.2/ITSM 5.6 to ARS
7.1/ITSM7.0. I am beginning the configuration of the new =
version on
our development system. I am at the point of creating the =
classifications
and want to involve the groups that work the tickets to create the
classifications they feel most comfortable with using, however I have =
been
unable to find definitions or even examples of organizational =
classifications
that they can understand or expand on. Can anyone point me in the =
right
direction to find decent examples or clear definitions that you may have =
used?<o:p></o:p></span></font></p>
</div>
<div>
<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'>Thanks,<o:p></o:p></span></font></p>
</div>
<div>
<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'>Bruce Scott<o:p></o:p></span></font></p>
</div>
<div>
<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'>Application Developer - Remedy<o:p></o:p></span></font></p>
</div>
<div>
<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'>PetSmart, Inc.<o:p></o:p></span></font></p>
</div>
<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
style=3D'font-size:
12.0pt'>__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the =
Answers
Are" html___ <o:p></o:p></span></font></p>
</div>
</body>
</html>
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
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