I am actually writing up a paper on it, to have my thoughts and conversations collected together coherently in a way that would allow someone else to benefit from them. I'll try to put that somewhere accessible in the next few days, rather than spamming the list with it.
Rick On Thu, May 1, 2008 at 8:42 AM, Bruce Scott <[EMAIL PROTECTED]> wrote: > ** Rick, > > I've found what you refer to, but I think I'm not seeing the whole > conversation. I see your reply to Tony: > > "I've been waiting for Remedy to say that explicitly in their ITSM > migration > docs when they come out, but I suspect you're right. > > Rick" > > I've followed that thread to it's end with Chris Rom's explanation as > well. I'm wondering if Jennifer is alluding to a more in-depth discussion > that I'm not seeing? > > Thank you for all of your help. > > Bruce > > > On 4/29/08, Rick Cook <[EMAIL PROTECTED]> wrote: >> >> ** >> >> Bruce, if you can, check the recent archives for info I posted on this. >> I'll be glad to fill in details as you might ask. >> >> >> >> Rick >> ------------------------------ >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> [EMAIL PROTECTED] *On Behalf Of *Bruce Scott >> *Sent:* Tuesday, April 29, 2008 3:44 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Organizational classifications (ITSM 7.x) >> >> >> >> ** >> >> Hello list. >> >> >> >> We have finally begun our upgrade from ARS 5.1.2/ITSM 5.6 to ARS >> 7.1/ITSM7.0. I am beginning the configuration of the new version on our >> development system. I am at the point of creating the classifications and >> want to involve the groups that work the tickets to create the >> classifications they feel most comfortable with using, however I have been >> unable to find definitions or even examples of organizational >> classifications that they can understand or expand on. Can anyone point me >> in the right direction to find decent examples or clear definitions that you >> may have used? >> >> >> >> Thanks, >> >> Bruce Scott >> >> Application Developer - Remedy >> >> PetSmart, Inc. >> >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ >> > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
