Did you install patch 002 or do a by file replacement to patch 002. When I tried the latter, the plugin server failed to run - I had to run the patch installer, which apparently modified the cfg files properly - there were errors on the port showing up in the arjavaplugin.log. This was several months ago, and showed up when SLAs were not working properly after the patch.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ <http://itsm.unt.edu/> From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, May 23, 2008 1:52 PM To: arslist@ARSLIST.ORG Subject: Having trouble reaching plug-in server ** ARS 7.1 patch 2, Linux RHEL 5/Oracle 10.2.0.2 (64 bit) platform. Pity that all of the relevant KBs seem to relate only to Windows (sigh). Anyway, trying to run escalation to turn on logs at a certain time, but I get an error message in the arerror.log file. Cannot establish a network connection to the AR System Plug-In server : <FQ server name> : RPC: Miscellaneous tli error - System error (Connection refused) (ARERR 8760). Java path seems right, server is licensed, and everything can be accessed on the server just fine from both User and Administrator. Any ideas on the problem? Rick __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
