have you checked if the process for plugin server is running? Also, please check if the remedy user has correct permission on Java directory.
Wirasat On 5/23/08, strauss <[EMAIL PROTECTED]> wrote: > > ** > > Did you install patch 002 or do a by file replacement to patch 002. When I > tried the latter, the plugin server failed to run – I had to run the patch > installer, which apparently modified the cfg files properly – there were > errors on the port showing up in the arjavaplugin.log. This was several > months ago, and showed up when SLAs were not working properly after the > patch. > > > > Christopher Strauss, Ph.D. > > Call Tracking Administration Manager > > University of North Texas Computing & IT Center > > http://itsm.unt.edu/ > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Rick Cook > *Sent:* Friday, May 23, 2008 1:52 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Having trouble reaching plug-in server > > > > ** ARS 7.1 patch 2, Linux RHEL 5/Oracle 10.2.0.2 (64 bit) platform. Pity > that all of the relevant KBs seem to relate only to Windows (sigh). > > Anyway, trying to run escalation to turn on logs at a certain time, but I > get an error message in the arerror.log file. > > *Cannot establish a network connection to the AR System Plug-In server : > <FQ server name> : RPC: Miscellaneous tli error - System error (Connection > refused) (ARERR 8760). > > *Java path seems right, server is licensed, and everything can be accessed > on the server just fine from both User and Administrator. Any ideas on the > problem? > > Rick > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
