Okay - leaving for the weekend...but first a question - why are you using the java plugin server? We had heaps of trouble with the normal plugin server running when the java one was enabled. I commented it out and the normal/regular one started working. As of this time the 7.1 java plugin server is not used by the base applications EXCEPT for the SLM Data Collector.
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, May 23, 2008 2:27 PM To: arslist@ARSLIST.ORG Subject: Re: Having trouble reaching plug-in server ** ps -ef | grep plug root 27281 27246 0 11:23 pts/2 00:00:01 java -Xmx512m -classpath /opt/ar/remedy-app/pluginsvr:/opt/ar/remedy-app/pluginsvr/arpluginsvr71. jar com.bmc.arsys.pluginsvr.ARPluginServerMain -x <servername> -i /opt/ar/remedy-app -m root 28179 27246 0 12:00 pts/2 00:00:00 ./arplugin -s <servername> -i /opt/ar/remedy-app Looks like it's running to me. Anyone disagree? Rick On Fri, May 23, 2008 at 12:14 PM, Wirasat Siddiqi <[EMAIL PROTECTED]> wrote: ** have you checked if the process for plugin server is running? Also, please check if the remedy user has correct permission on Java directory. Wirasat On 5/23/08, strauss <[EMAIL PROTECTED]> wrote: ** Did you install patch 002 or do a by file replacement to patch 002. When I tried the latter, the plugin server failed to run - I had to run the patch installer, which apparently modified the cfg files properly - there were errors on the port showing up in the arjavaplugin.log. This was several months ago, and showed up when SLAs were not working properly after the patch. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ <http://itsm.unt.edu/> From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, May 23, 2008 1:52 PM To: arslist@ARSLIST.ORG Subject: Having trouble reaching plug-in server ** ARS 7.1 patch 2, Linux RHEL 5/Oracle 10.2.0.2 <http://10.2.0.2/> (64 bit) platform. Pity that all of the relevant KBs seem to relate only to Windows (sigh). Anyway, trying to run escalation to turn on logs at a certain time, but I get an error message in the arerror.log file. Cannot establish a network connection to the AR System Plug-In server : <FQ server name> : RPC: Miscellaneous tli error - System error (Connection refused) (ARERR 8760). Java path seems right, server is licensed, and everything can be accessed on the server just fine from both User and Administrator. Any ideas on the problem? Rick __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
