Bottom line, with out great support people to help us, we would be hitting the (fill in the blank).
Howard On 6/3/08, Axton <[EMAIL PROTECTED]> wrote: > > I think it boils down to "too many managers and marketing/sales people > and not enough talent." Could be for a number of reasons: misaligned > priorities, issues with employee retention, corner cutting, etc. > > Axton > > On Tue, Jun 3, 2008 at 1:07 PM, Rick Cook <[EMAIL PROTECTED]> wrote: > > ** I dunno, Howard - that's kind of "out there". Guess I'm showing my > age > > or something, expecting stuff like testing, proper documentation, the > > software mfgr. practicing the methodologies it preaches, etc. ;) I > guess I > > need to move ahead with the times. > > > > If you think that this is bad, I remember a CMDB 1.1 upgrade that had 3 > > different copies of the SAME patch script (i.e. same patch name and #). > > Only a handful of people knew which was which, and not many more people > even > > knew there were multiple copies. If it hadn't been for that and some > > outstanding help from Support, I never would have gotten through that > > without having a psychotic episode. > > > > So things may be improving...? > > > > Rick > > > > On Tue, Jun 3, 2008 at 9:01 AM, Howard Richter <[EMAIL PROTECTED]> > wrote: > >> > >> ** > >> Rick, > >> > >> Are you saying that things should be tested before releasing and maybe > >> there needs to be more then one way to patch an application? > >> > >> Have a good day, > >> > >> Howard > >> > >> > >> On 6/3/08, Rick Cook <[EMAIL PROTECTED]> wrote: > >>> > >>> ** Ah, yes, good old SHARE:Application_Properties. The bane of many a > >>> Remedy install script. You'd think that since it only exists to keep > track > >>> of the state of the system, largely for Remedy installation scripts, > that > >>> they'd spend a bit more attention on making sure that the two worked > better > >>> together before releasing a new patch. > >>> > >>> Rick > >>> > >>> On Tue, Jun 3, 2008 at 7:31 AM, Howard Richter <[EMAIL PROTECTED]> > wrote: > >>>> > >>>> ** > >>>> All, > >>>> > >>>> I just got this from Ben Healy. Looks like there is a bug in patch > 007. > >>>> > >>>> Defect #SW00290729 - ITSM7 patch007 installer failed with "Internal > >>>> Error: Unable to build patch summary. Installation cannot continue". > See > >>>> attached installer log. > >>>> > >>>> The problem can be caused if the SHARE:Application_Properties form > does > >>>> not have Property Name = DataLanguage and / or Property Name > =LanguagePacks > >>>> for each ITSM application. > >>>> > >>>> If either of the above are missing they will need to be created (see > >>>> attached SHARE_Application_Properties.zip for example) before > re-running the > >>>> installation. > >>>> > >>>> Howard > >>>> > >>>> On 6/2/08, Rick Cook <[EMAIL PROTECTED]> wrote: > >>>>> > >>>>> ** Seems like there should be some install logs somewhere that tell > you > >>>>> something about the problem. Anything there? > >>>>> > >>>>> Rick > >>>>> > >>>>> On Mon, Jun 2, 2008 at 1:57 PM, Joe DeSouza <[EMAIL PROTECTED]> > >>>>> wrote: > >>>>>> > >>>>>> ** > >>>>>> You might want to check if you have enough space in the drive that > >>>>>> holds your system Temp folder.. From the sound of it, it may be a > packing > >>>>>> list error - failure to build a packing list which happens if there > isnt > >>>>>> enough space in the temp folder. > >>>>>> > >>>>>> Joe > >>>>>> > >>>>>> > >>>>>> ----- Original Message ---- > >>>>>> From: Howard Richter <[EMAIL PROTECTED]> > >>>>>> To: arslist@ARSLIST.ORG > >>>>>> Sent: Monday, June 2, 2008 12:24:37 PM > >>>>>> Subject: Re: Issue installing itsm patch 7 > >>>>>> > >>>>>> ** > >>>>>> Ouch, so it looks like that system will need to stay at patch 6, > >>>>>> unless someone has found a workaround. > >>>>>> > >>>>>> Thanks for the info, > >>>>>> > >>>>>> Howard > >>>>>> > >>>>>> > >>>>>> On 6/2/08, Rick Cook <[EMAIL PROTECTED]> wrote: > >>>>>>> > >>>>>>> ** Is this one of those patches that is trying to validate its > >>>>>>> prereqs and such before actually installing anything? I know that > is a > >>>>>>> promised 7.5 function, and that they've been working in that > direction even > >>>>>>> in 7.x, but I don't know if they're there yet. > >>>>>>> > >>>>>>> Rick > >>>>>>> > >>>>>>> On Mon, Jun 2, 2008 at 9:11 AM, Rune Sorlid <[EMAIL PROTECTED]> > >>>>>>> wrote: > >>>>>>>> > >>>>>>>> ** > >>>>>>>> > >>>>>>>> Got the same errormessage, only on VMWare Machines.... > >>>>>>>> > >>>>>>>> > >>>>>>>> /Rune Sorlid > >>>>>>>> > >>>>>>>> > >>>>>>>> > >>>>>>>> 2008/6/2 Howard Richter <[EMAIL PROTECTED]>: > >>>>>>>>> > >>>>>>>>> ** > >>>>>>>>> Good morning all, > >>>>>>>>> > >>>>>>>>> Has anyone seen the error "Unable to build patch summary" when > >>>>>>>>> runing itsm 7 patch 7? > >>>>>>>>> > >>>>>>>>> And if so any ideas on what could be going on? > >>>>>>>>> > >>>>>>>>> The apps are at 7.0.3 patch 6. > >>>>>>>>> > >>>>>>>>> Thanks, > >>>>>>>>> -- > >>>>>>>>> Howard Richter > >>>>>>>>> > >>>>>>>>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the > Answers > >>>>>>>>> Are" html___ > >>>>>>>> > >>>>>>>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers > >>>>>>>> Are" html___ > >>>>>>> > >>>>>>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers > >>>>>>> Are" html___ > >>>>>> > >>>>>> > >>>>>> -- > >>>>>> Howard Richter > >>>>>> Red Hat Certified Technician > >>>>>> CompTIA Linux+ Certified > >>>>>> ITIL Foundation Certified > >>>>>> E-Mail = [EMAIL PROTECTED] > >>>>>> Resume = http://www.richter-home.net/resume/ > >>>>>> LinkedIn Profile = http://www.linkedin.com/in/hbr4270 > >>>>>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers > Are" > >>>>>> html___ > >>>>>> > >>>>>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers > Are" > >>>>>> html___ > >>>>> > >>>>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers > Are" > >>>>> html___ > >>>> > >>>> > >>>> -- > >>>> Howard Richter > >>>> Red Hat Certified Technician > >>>> CompTIA Linux+ Certified > >>>> ITIL Foundation Certified > >>>> E-Mail = [EMAIL PROTECTED] > >>>> Resume = http://www.richter-home.net/resume/ > >>>> LinkedIn Profile = http://www.linkedin.com/in/hbr4270 > >>>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers > Are" > >>>> html___ > >>> > >>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > >>> html___ > >> > >> > >> -- > >> Howard Richter > >> Red Hat Certified Technician > >> CompTIA Linux+ Certified > >> ITIL Foundation Certified > >> E-Mail = [EMAIL PROTECTED] > >> Resume = http://www.richter-home.net/resume/ > >> LinkedIn Profile = http://www.linkedin.com/in/hbr4270 > >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > >> html___ > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > html___ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] Resume = http://www.richter-home.net/resume/ LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
