Bottom line, with out great support people to help us, we would be hitting
the (fill in the blank).

Howard


On 6/3/08, Axton <[EMAIL PROTECTED]> wrote:
>
> I think it boils down to "too many managers and marketing/sales people
> and not enough talent."  Could be for a number of reasons: misaligned
> priorities, issues with employee retention, corner cutting, etc.
>
> Axton
>
> On Tue, Jun 3, 2008 at 1:07 PM, Rick Cook <[EMAIL PROTECTED]> wrote:
> > ** I dunno, Howard - that's kind of "out there".  Guess I'm showing my
> age
> > or something, expecting stuff like testing, proper documentation, the
> > software mfgr. practicing the methodologies it preaches, etc.  ;)  I
> guess I
> > need to move ahead with the times.
> >
> > If you think that this is bad, I remember a CMDB 1.1 upgrade that had 3
> > different copies of the SAME patch script (i.e. same patch name and #).
> > Only a handful of people knew which was which, and not many more people
> even
> > knew there were multiple copies.  If it hadn't been for that and some
> > outstanding help from Support, I never would have gotten through that
> > without having a psychotic episode.
> >
> > So things may be improving...?
> >
> > Rick
> >
> > On Tue, Jun 3, 2008 at 9:01 AM, Howard Richter <[EMAIL PROTECTED]>
> wrote:
> >>
> >> **
> >> Rick,
> >>
> >> Are you saying that things should be tested before releasing and maybe
> >> there needs to be more then one way to patch an application?
> >>
> >> Have a good day,
> >>
> >> Howard
> >>
> >>
> >> On 6/3/08, Rick Cook <[EMAIL PROTECTED]> wrote:
> >>>
> >>> ** Ah, yes, good old SHARE:Application_Properties.  The bane of many a
> >>> Remedy install script.  You'd think that since it only exists to keep
> track
> >>> of the state of the system, largely for Remedy installation scripts,
> that
> >>> they'd spend a bit more attention on making sure that the two worked
> better
> >>> together before releasing a new patch.
> >>>
> >>> Rick
> >>>
> >>> On Tue, Jun 3, 2008 at 7:31 AM, Howard Richter <[EMAIL PROTECTED]>
> wrote:
> >>>>
> >>>> **
> >>>> All,
> >>>>
> >>>> I just got this from Ben Healy. Looks like there is a bug in patch
> 007.
> >>>>
> >>>> Defect #SW00290729 - ITSM7 patch007 installer failed with "Internal
> >>>> Error: Unable to build patch summary. Installation cannot continue".
> See
> >>>> attached installer log.
> >>>>
> >>>> The problem can be caused if the SHARE:Application_Properties form
> does
> >>>> not have Property Name = DataLanguage and / or Property Name
> =LanguagePacks
> >>>> for each ITSM application.
> >>>>
> >>>> If either of the above are missing they will need to be created (see
> >>>> attached SHARE_Application_Properties.zip for example) before
> re-running the
> >>>> installation.
> >>>>
> >>>> Howard
> >>>>
> >>>> On 6/2/08, Rick Cook <[EMAIL PROTECTED]> wrote:
> >>>>>
> >>>>> ** Seems like there should be some install logs somewhere that tell
> you
> >>>>> something about the problem.  Anything there?
> >>>>>
> >>>>> Rick
> >>>>>
> >>>>> On Mon, Jun 2, 2008 at 1:57 PM, Joe DeSouza <[EMAIL PROTECTED]>
> >>>>> wrote:
> >>>>>>
> >>>>>> **
> >>>>>> You might want to check if you have enough space in the drive that
> >>>>>> holds your system Temp folder.. From the sound of it, it may be a
> packing
> >>>>>> list error - failure to build a packing list which happens if there
> isnt
> >>>>>> enough space in the temp folder.
> >>>>>>
> >>>>>> Joe
> >>>>>>
> >>>>>>
> >>>>>> ----- Original Message ----
> >>>>>> From: Howard Richter <[EMAIL PROTECTED]>
> >>>>>> To: arslist@ARSLIST.ORG
> >>>>>> Sent: Monday, June 2, 2008 12:24:37 PM
> >>>>>> Subject: Re: Issue installing itsm patch 7
> >>>>>>
> >>>>>> **
> >>>>>> Ouch, so it looks like that system will need to stay at patch 6,
> >>>>>> unless someone has found a workaround.
> >>>>>>
> >>>>>> Thanks for the info,
> >>>>>>
> >>>>>> Howard
> >>>>>>
> >>>>>>
> >>>>>> On 6/2/08, Rick Cook <[EMAIL PROTECTED]> wrote:
> >>>>>>>
> >>>>>>> ** Is this one of those patches that is trying to validate its
> >>>>>>> prereqs and such before actually installing anything?  I know that
> is a
> >>>>>>> promised 7.5 function, and that they've been working in that
> direction even
> >>>>>>> in 7.x, but I don't know if they're there yet.
> >>>>>>>
> >>>>>>> Rick
> >>>>>>>
> >>>>>>> On Mon, Jun 2, 2008 at 9:11 AM, Rune Sorlid <[EMAIL PROTECTED]>
> >>>>>>> wrote:
> >>>>>>>>
> >>>>>>>> **
> >>>>>>>>
> >>>>>>>> Got the same errormessage, only on VMWare Machines....
> >>>>>>>>
> >>>>>>>>
> >>>>>>>> /Rune Sorlid
> >>>>>>>>
> >>>>>>>>
> >>>>>>>>
> >>>>>>>> 2008/6/2 Howard Richter <[EMAIL PROTECTED]>:
> >>>>>>>>>
> >>>>>>>>> **
> >>>>>>>>> Good morning all,
> >>>>>>>>>
> >>>>>>>>> Has anyone seen the error "Unable to build patch summary" when
> >>>>>>>>> runing itsm 7 patch 7?
> >>>>>>>>>
> >>>>>>>>> And if so any ideas on what could be going on?
> >>>>>>>>>
> >>>>>>>>> The apps are at 7.0.3 patch 6.
> >>>>>>>>>
> >>>>>>>>> Thanks,
> >>>>>>>>> --
> >>>>>>>>> Howard Richter
> >>>>>>>>>
> >>>>>>>>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
> Answers
> >>>>>>>>> Are" html___
> >>>>>>>>
> >>>>>>>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
> >>>>>>>> Are" html___
> >>>>>>>
> >>>>>>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
> >>>>>>> Are" html___
> >>>>>>
> >>>>>>
> >>>>>> --
> >>>>>> Howard Richter
> >>>>>> Red Hat Certified Technician
> >>>>>> CompTIA Linux+ Certified
> >>>>>> ITIL Foundation Certified
> >>>>>> E-Mail = [EMAIL PROTECTED]
> >>>>>> Resume = http://www.richter-home.net/resume/
> >>>>>> LinkedIn Profile = http://www.linkedin.com/in/hbr4270
> >>>>>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
> Are"
> >>>>>> html___
> >>>>>>
> >>>>>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
> Are"
> >>>>>> html___
> >>>>>
> >>>>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
> Are"
> >>>>> html___
> >>>>
> >>>>
> >>>> --
> >>>> Howard Richter
> >>>> Red Hat Certified Technician
> >>>> CompTIA Linux+ Certified
> >>>> ITIL Foundation Certified
> >>>> E-Mail = [EMAIL PROTECTED]
> >>>> Resume = http://www.richter-home.net/resume/
> >>>> LinkedIn Profile = http://www.linkedin.com/in/hbr4270
> >>>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
> Are"
> >>>> html___
> >>>
> >>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> >>> html___
> >>
> >>
> >> --
> >> Howard Richter
> >> Red Hat Certified Technician
> >> CompTIA Linux+ Certified
> >> ITIL Foundation Certified
> >> E-Mail = [EMAIL PROTECTED]
> >> Resume = http://www.richter-home.net/resume/
> >> LinkedIn Profile = http://www.linkedin.com/in/hbr4270
> >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> >> html___
> >
> > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> > html___
>
>
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-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]
Resume = http://www.richter-home.net/resume/
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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