Remedy and Automated Dispatch based on location, skills, and availability

[Burkholder, Anthony O]

Server Info:
    AR Server 6.3 patch 20
    AR 4.x Applications (I know, I know)
    Oracle 9i
    Unix
 
 
Now that the preliminaries are out of the way on to the
question.........
 
 
What are folks doing with Remedy and Automated Dispatch based on
location, skills, and availability?  I am looking for solutions used,
ideas, whitepapers, etc.
 
 
Thanks In Advance,
Anthony Burkholder

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