What does it mean by Automatic Dispatch? Is it auto assignment? Just curious
to know the exact requirement.

regards,
RemProf

On 6/9/08, Burkholder, Anthony O <[EMAIL PROTECTED]> wrote:
>
> ** Server Info:
>     AR Server 6.3 patch 20
>     AR 4.x Applications (I know, I know)
>     Oracle 9i
>     Unix
>
>
> Now that the preliminaries are out of the way on to the question.........
>
>
> What are folks doing with Remedy and Automated Dispatch based on location,
> skills, and availability?  I am looking for solutions used, ideas,
> whitepapers, etc.
>
>
> Thanks In Advance,
> Anthony Burkholder
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