Sorry this wasn't clear. By Auto Dispatch I mean to send the closest technician to perform the work based on location , skills and availability. Basically it means knowing where the tech's are and scheduling them appropriately.
v/r, Anthony O. Burkholder [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Remprof Sent: Tuesday, June 10, 2008 6:19 AM To: [email protected] Subject: Re: Remedy and Automated Dispatch based on location, skills, and availability ** What does it mean by Automatic Dispatch? Is it auto assignment? Just curious to know the exact requirement. regards, RemProf On 6/9/08, Burkholder, Anthony O <[EMAIL PROTECTED]> wrote: ** Server Info: AR Server 6.3 patch 20 AR 4.x Applications (I know, I know) Oracle 9i Unix Now that the preliminaries are out of the way on to the question......... What are folks doing with Remedy and Automated Dispatch based on location, skills, and availability? I am looking for solutions used, ideas, whitepapers, etc. Thanks In Advance, Anthony Burkholder __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
