But when 'you' did this, were you logged in as someone in the group for Change Assignee, or as someone in the group for Change Manager? Also, are you or is this person who is attempting this set up with appropriate roles for the group to include Infrastructure Change Manager? It could be that you don't have the proper 'roles' or groups set for yourself? This is just a guess. The people who you set up as Change Managers must be in the Change Management group (whatever you are calling it) and they must also have the Infrastructure Change Manager role assigned and they must also be set to Available. Keep us posted - I am making certain assumptions here on the setup in your environment, so not sure if I am hitting the mark for you or not. :)
Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of lann Sent: Wednesday, June 11, 2008 10:10 PM To: arslist@ARSLIST.ORG Subject: Re: Can't move the Change ticket's Status beyond Request For Authorization. For the Assignee and Manager the Status field is "Disabled".Iam trying to go to the next Status "Request For Change" . There are no pending approvals required ,so I feel the assignee/manager can do the Status change,I clicked "Approve" in the Process Flow accelerator and did a Save.But no Status change happened. Lann Decou, Candace M wrote: > > I think the Change Manager assignee needs to move the Change Request > forward. So, in other words, if I read this right, the Change Assignee > is trying to move it forward but it requires some action on the part of > one of the CAB members (Change Manager assignee). Who is that person or > group? Try having them select 'Approve' then move on to the next stage > and see if that helps. > :) > > Candace DeCou > > DOI Remedy Systems Analyst > Verizon Business > Office: (408) 371-1112 > > Email: [EMAIL PROTECTED] > > > > Verizon Business - global capability, personal accountability. > > This e-mail is strictly confidential and intended only for use by the > addressee unless otherwise indicated > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman > Sent: Wednesday, June 11, 2008 4:54 AM > To: arslist@ARSLIST.ORG > Subject: Re: Can't move the Change ticket's Status beyond Request For > Authorization. > > What do you mean by "unable to move..."? Is there an error message or is > the > status field disabled? > > --- J.T. Shyman > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of lann > Sent: Wednesday, June 11, 2008 7:46 AM > To: arslist@ARSLIST.ORG > Subject: Can't move the Change ticket's Status beyond Request For > Authorization. > > Iamstuck with a problem > > The assignee and manager of a Change Request are unable to move the > Change > ticket's Status beyond Request For Authorization. > I ensure the following: > Assigne ehas Infrastructure Change Assignee role-Fixed Permission. > Availability is "Yes" > No approvers in Review Phase. > Added the assignee as Adhoc approver and tried ,but in vain > > Any other configuration I missed out? > Any ideas will be greatly appreciated. > Thx > Lann > > -- > View this message in context: > http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-R > eque > st-For-Authorization.-tp17775621p17775621.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > ________________________________________________________________________ > ____ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > -- View this message in context: http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-R equest-For-Authorization.-tp17775621p17792536.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
