Regarding Functional Roles: All they should need is the Infrastructure Change Assignee role or the Infrastructure Change Manager role in order to move this change forward.
Also - I just went back and read where you stated that the Status field is disabled. This is eerily similar to an issue I experienced during my first Change implementation. We found a couple of problems during troubleshooting, so maybe I should take you down that path as well. The tool obviously thinks that there is an approval necessary at this point, which is why the status field is disabled, so let's try this: 1. We found a problem with the approval process not running completely - To verify that the Approval Server is running, or to audit Approval Server activity, you can turn on Approval Server logging in AP:Administration form to check this. 2. If you are using the OOTB approval process configurations, which process name are you using (for example: Change Level CI - Business). I can compare these administration settings to what I have OOTB to see if there are any differences. 3. What are the phases in your approval process configuration, where the starting phase is Request for Authorization? Thanks, Lisa -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M Sent: Friday, June 13, 2008 11:11 AM To: arslist@ARSLIST.ORG Subject: Re: Can't move the Change ticket's Status beyond Request For Authorization. Yes - good point, we didn't ask whether any of the approval process mappings have been changed or if they are as is out-of-box. But I still think you need to specify that the Change Manager has role of Change Approver - even if they are not specified as an approver in the Approval tab, they still may need that role permission to 'Approve' the request in this sense in order to move it along. Anyway, it wouldn't hurt to give the Change Management Approval role to the Change Manager - try it again and see if that works. Lisa - am I wrong on this? :) Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield Sent: Friday, June 13, 2008 7:07 AM To: arslist@ARSLIST.ORG Subject: Re: Can't move the Change ticket's Status beyond Request For Authorization. Sorry to jump in so late, but I would probably check the Approval Process Mappings and see what status you have set to move to if there are no approvers. This is where you can set the status defaults for each stage. Also, if there is a 'Business Approval' stage/phase, and there are no approvers defined, the change remains in "Request for Change" status and requires the Change Manager or Change Assignee to move the change forward. (Sounds like you may have already tried this one.) Also, if you want to run an arlog I would be happy to look at it to see why the status isn't changing. Thanks, LisaD -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of lann Sent: Friday, June 13, 2008 7:42 AM To: arslist@ARSLIST.ORG Subject: Re: Can't move the Change ticket's Status beyond Request For Authorization. There are no approvers displayed in the approal tab at all. lann Decou, Candace M wrote: > > Oh and also they should have the role for Infrastructure Change Approver > as well I think. > :) > > Candace DeCou > > DOI Remedy Systems Analyst > Verizon Business > Office: (408) 371-1112 > > Email: [EMAIL PROTECTED] > > > > Verizon Business - global capability, personal accountability. > > This e-mail is strictly confidential and intended only for use by the > addressee unless otherwise indicated > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of lann > Sent: Wednesday, June 11, 2008 10:10 PM > To: arslist@ARSLIST.ORG > Subject: Re: Can't move the Change ticket's Status beyond Request For > Authorization. > > For the Assignee and Manager the Status field is "Disabled".Iam trying > to go > to the next Status "Request For Change" . > There are no pending approvals required ,so I feel the assignee/manager > can > do the Status change,I clicked "Approve" in the Process Flow accelerator > and > did a Save.But no Status change happened. > > Lann > > > Decou, Candace M wrote: >> >> I think the Change Manager assignee needs to move the Change Request >> forward. So, in other words, if I read this right, the Change > Assignee >> is trying to move it forward but it requires some action on the part > of >> one of the CAB members (Change Manager assignee). Who is that person > or >> group? Try having them select 'Approve' then move on to the next > stage >> and see if that helps. >> :) >> >> Candace DeCou >> >> DOI Remedy Systems Analyst >> Verizon Business >> Office: (408) 371-1112 >> >> Email: [EMAIL PROTECTED] >> >> >> >> Verizon Business - global capability, personal accountability. >> >> This e-mail is strictly confidential and intended only for use by the >> addressee unless otherwise indicated >> >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman >> Sent: Wednesday, June 11, 2008 4:54 AM >> To: arslist@ARSLIST.ORG >> Subject: Re: Can't move the Change ticket's Status beyond Request For >> Authorization. >> >> What do you mean by "unable to move..."? Is there an error message or > is >> the >> status field disabled? >> >> --- J.T. Shyman >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:[EMAIL PROTECTED] On Behalf Of lann >> Sent: Wednesday, June 11, 2008 7:46 AM >> To: arslist@ARSLIST.ORG >> Subject: Can't move the Change ticket's Status beyond Request For >> Authorization. >> >> Iamstuck with a problem >> >> The assignee and manager of a Change Request are unable to move the >> Change >> ticket's Status beyond Request For Authorization. >> I ensure the following: >> Assigne ehas Infrastructure Change Assignee role-Fixed > Permission. >> Availability is "Yes" >> No approvers in Review Phase. >> Added the assignee as Adhoc approver and tried ,but in vain >> >> Any other configuration I missed out? >> Any ideas will be greatly appreciated. >> Thx >> Lann >> >> -- >> View this message in context: >> > http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-R >> eque >> st-For-Authorization.-tp17775621p17775621.html >> Sent from the ARS (Action Request System) mailing list archive at >> Nabble.com. >> >> > ________________________________________________________________________ >> ____ >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> >> > ________________________________________________________________________ >> _______ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> >> > ________________________________________________________________________ > _______ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> >> > > -- > View this message in context: > http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-R > equest-For-Authorization.-tp17775621p17792536.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > -- View this message in context: http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-R equest-For-Authorization.-tp17775621p17822505.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. 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