Hi, Thank you for your response. We use for our AR server port 1047, shouldn't the port for the server and for the alert tool suppose to be the same? Do I need to open a new port for the alert? I mean the port you've specified? Also, I tried to disable the firewall on my PC but I still couldn't receive a pop up message (onlya message in the alert list). Any ideas?
Best Regards, Nadia Shaalo Remedy Administrator IBM Global Services Israel tel:03-9165600 (ext:5600) mobile:050-7374017 mailto:[EMAIL PROTECTED] "Ramey, Anne" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 21/07/2008 16:15 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Remedy Alert Tool ** We had this exact problem after a change in our firewall rules. This runs on port 5048 by default if I remember correctly, but the tool does not have a port specified by default. Try configuring the alert tool options to use the port you specified (like 5048). Anne Ramey From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nadia Dolnikoff Sent: Monday, July 21, 2008 8:43 AM To: arslist@ARSLIST.ORG Subject: Remedy Alert Tool ** Hello, Does any one know how the Alert Tool work? I try to pop up a message window for some users in the alert tool but the only thing that happens is that the alert I tried to sent appear in the alerts list but does not pop up. Does any one use this tool? Best Regards, Nadia Shaalo Remedy Administrator IBM Global Services Israel tel:03-9165600 (ext:5600) mobile:050-7374017 mailto:[EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
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