Turn on alert logging in your AR Server and then login to Remedy Alert. Wait a few seconds and then attempt to generate an alert. The log should reveal what's going on.
Chad Hall (501) 342-2650 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nadia Dolnikoff Sent: Tuesday, July 22, 2008 12:13 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Alert Tool Hi, Thank you for your response. We use for our AR server port 1047, shouldn't the port for the server and for the alert tool suppose to be the same? Do I need to open a new port for the alert? I mean the port you've specified? Also, I tried to disable the firewall on my PC but I still couldn't receive a pop up message (onlya message in the alert list). Any ideas? Best Regards, Nadia Shaalo Remedy Administrator IBM Global Services Israel tel:03-9165600 (ext:5600) mobile:050-7374017 mailto:[EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ *************************************************************************** The information contained in this communication is confidential, is intended only for the use of the recipient named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend this communication to the sender and delete the original message or any copy of it from your computer system. Thank You. **************************************************************************** _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
