Thanks for your email Lisa. I have tried setting z1D NT Support Group ID, but this does not seem to work.
I looked up one of the groups that I want to notify - SGP000000000090 - I tried to set this field to z1D NT Support Group ID, but didn't work. My notification is working - I just need to get to notify the right people. I want it to notify everyone in the group SGP000000000090. On 7/23/08, Lisa Westerfield <[EMAIL PROTECTED]> wrote: > I had tried using the $Group ID$ field, the $Group Name$ field, but > since there's not really an email or contact# associated with a support > group it doesn't have anything to notify. > > How do you identify that those are the six groups you want to notify? > Do you want to tell everyone in that group, or is there an additional > set of criteria to identify that subset of people? > > I'm interested in determining this functionality as well because it is > definitely a gap in functionality OOTB that clients are missing. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > Sent: Wednesday, July 23, 2008 8:49 AM > To: arslist@ARSLIST.ORG > Subject: QUESTION: SYS:Notification Messages - ITSM 7 > > Has anyone done a custom notification in SYS:Notificaiton Messages and > have the Notification go to particular support groups? > > I have no issues with creating a custom notification - which does go > out - the only issue is i'm not sure how to tell Remedy that it needs > to go 6 different groups. > > Suggestions / ideas? > > THANK YOU! > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > This message is subject to and does not create or vary any contractual > relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries > or affiliates and you. Internet communications are not secure and therefore > the TuringSMI Group does not accept any legal responsibility for the contents > of this message. Any views or opinions expressed are those of the author. > This message is intended for the addressee(s) only and its contents and any > attached files are strictly confidential. If you have received it in error, > please contact the sender on the number above. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
