Thanks for your email Lisa.

I have tried setting z1D NT Support Group ID, but this does not seem to work.

I looked up one of the groups that I want to notify - SGP000000000090
- I tried to set this field to z1D NT Support Group ID, but didn't
work.

My notification is working - I just need to get to notify the right
people.  I want it to notify everyone in the group SGP000000000090.





On 7/23/08, Lisa Westerfield <[EMAIL PROTECTED]> wrote:
> I had tried using the $Group ID$ field, the $Group Name$ field, but
> since there's not really an email or contact# associated with a support
> group it doesn't have anything to notify.
>
> How do you identify that those are the six groups you want to notify?
> Do you want to tell everyone in that group, or is there an additional
> set of criteria to identify that subset of people?
>
> I'm interested in determining this functionality as well because it is
> definitely a gap in functionality OOTB that clients are missing.
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> Sent: Wednesday, July 23, 2008 8:49 AM
> To: arslist@ARSLIST.ORG
> Subject: QUESTION: SYS:Notification Messages - ITSM 7
>
> Has anyone done a custom notification in SYS:Notificaiton Messages and
> have the Notification go to particular support groups?
>
> I have no issues with creating a custom notification - which does go
> out - the only issue is i'm not sure how to tell Remedy that it needs
> to go 6 different groups.
>
> Suggestions / ideas?
>
> THANK YOU!
>
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