I tried a computed group - didn't like that.

I have created a filter for each group and that seems to work - but
that is alot of unnecessary work to notify each group.

Any others ideas / suggestions?

Thanks!


On 7/23/08, T. Dee <[EMAIL PROTECTED]> wrote:
> Tried it, but when I went to save the ticket I got a SQL error - does
> not like commas, semi-colons or returns.
>
>
>
> On 7/23/08, Grooms, Frederick W <[EMAIL PROTECTED]> wrote:
> > Have you tried returns?
> >
> > -----Original Message-----
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> > Sent: Wednesday, July 23, 2008 12:16 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7
> >
> > The SGP group ID does work - the issue at hand is when I try to add
> > multiple groups.  I have tried separating them with semi-colons, commas,
> > spaces, etc.  Does not seem to work.
> >
> >
> > On 7/23/08, strauss <[EMAIL PROTECTED]> wrote:
> > > I would expect you to have to translate the 15-char SPG group ID to
> > > the actual 10-digit Group ID before the notification engine is going
> > > to be able to understand it.
> > >
> > > Christopher Strauss, Ph.D.
> > > Call Tracking Administration Manager
> > > University of North Texas Computing & IT Center http://itsm.unt.edu/
> > >
> > > -----Original Message-----
> > > From: Action Request System discussion list(ARSList)
> > > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> > > Sent: Wednesday, July 23, 2008 11:19 AM
> > > To: arslist@ARSLIST.ORG
> > > Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7
> > >
> > > Thanks for your email Lisa.
> > >
> > > I have tried setting z1D NT Support Group ID, but this does not seem
> > > to work.
> > >
> > > I looked up one of the groups that I want to notify - SGP000000000090
> > > - I tried to set this field to z1D NT Support Group ID, but didn't
> > > work.
> > >
> > > My notification is working - I just need to get to notify the right
> > > people.  I want it to notify everyone in the group SGP000000000090.
> > >
> > >
> > >
> > > On 7/23/08, Lisa Westerfield <[EMAIL PROTECTED]> wrote:
> > > > I had tried using the $Group ID$ field, the $Group Name$ field, but
> > > > since there's not really an email or contact# associated with a
> > > support
> > > > group it doesn't have anything to notify.
> > > >
> > > > How do you identify that those are the six groups you want to
> > notify?
> > > > Do you want to tell everyone in that group, or is there an
> > > > additional set of criteria to identify that subset of people?
> > > >
> > > > I'm interested in determining this functionality as well because it
> > > > is definitely a gap in functionality OOTB that clients are missing.
> > > >
> > > > -----Original Message-----
> > > > From: Action Request System discussion list(ARSList)
> > > > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> > > > Sent: Wednesday, July 23, 2008 8:49 AM
> > > > To: arslist@ARSLIST.ORG
> > > > Subject: QUESTION: SYS:Notification Messages - ITSM 7
> > > >
> > > > Has anyone done a custom notification in SYS:Notificaiton Messages
> > > > and have the Notification go to particular support groups?
> > > >
> > > > I have no issues with creating a custom notification - which does go
> >
> > > > out - the only issue is i'm not sure how to tell Remedy that it
> > > > needs to go 6 different groups.
> > > >
> > > > Suggestions / ideas?
> > > >
> > > > THANK YOU!
> > > >
> > > >
> > >
> >
> > _______________________________________________________________________________
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> >
>

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