OK - i'm a little closer now - I added one group ID to z1D NT Support Group ID and it works. However, I need to add 5 more, and it does not like that - when I try to submit an incident it gives me a SQL error.
On 7/23/08, T. Dee <[EMAIL PROTECTED]> wrote: > If I set z1D NT Support Group ID with SGP000000000090 - the > notification does not go out. > > If I don't set it my notification goes out. > > > > On 7/23/08, T. Dee <[EMAIL PROTECTED]> wrote: > > Thanks for your email Lisa. > > > > I have tried setting z1D NT Support Group ID, but this does not seem to > > work. > > > > I looked up one of the groups that I want to notify - SGP000000000090 > > - I tried to set this field to z1D NT Support Group ID, but didn't > > work. > > > > My notification is working - I just need to get to notify the right > > people. I want it to notify everyone in the group SGP000000000090. > > > > > > > > > > > > On 7/23/08, Lisa Westerfield <[EMAIL PROTECTED]> wrote: > > > I had tried using the $Group ID$ field, the $Group Name$ field, but > > > since there's not really an email or contact# associated with a support > > > group it doesn't have anything to notify. > > > > > > How do you identify that those are the six groups you want to notify? > > > Do you want to tell everyone in that group, or is there an additional > > > set of criteria to identify that subset of people? > > > > > > I'm interested in determining this functionality as well because it is > > > definitely a gap in functionality OOTB that clients are missing. > > > > > > -----Original Message----- > > > From: Action Request System discussion list(ARSList) > > > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > > > Sent: Wednesday, July 23, 2008 8:49 AM > > > To: arslist@ARSLIST.ORG > > > Subject: QUESTION: SYS:Notification Messages - ITSM 7 > > > > > > Has anyone done a custom notification in SYS:Notificaiton Messages and > > > have the Notification go to particular support groups? > > > > > > I have no issues with creating a custom notification - which does go > > > out - the only issue is i'm not sure how to tell Remedy that it needs > > > to go 6 different groups. > > > > > > Suggestions / ideas? > > > > > > THANK YOU! > > > > > > ________________________________________________________________________ > > > _______ > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > This message is subject to and does not create or vary any contractual > > > relationship between TuringSMI, SMI Technologies, SMI Telco, its > > > subsidiaries or affiliates and you. Internet communications are not > > > secure and therefore the TuringSMI Group does not accept any legal > > > responsibility for the contents of this message. Any views or opinions > > > expressed are those of the author. This message is intended for the > > > addressee(s) only and its contents and any attached files are strictly > > > confidential. If you have received it in error, please contact the sender > > > on the number above. > > > > > > _______________________________________________________________________________ > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
