Yes, but (assuming this is on Incident Management) there is a filter (HPD:INC:NotificationGenerator_899_PNPC`!), which pushes that value to the 'Support Group ID' field on "NTE:SYS-NT Process Control" which has a field length of 15.
Leonard -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Thursday, July 24, 2008 10:50 AM To: arslist@ARSLIST.ORG Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7 i'm pushing the group ids to 'z1d NT group ID' and it is set to 0 (zero) length - so it there is no limit. On Thu, Jul 24, 2008 at 12:43 PM, Leonard Neely - FOJ <[EMAIL PROTECTED]> wrote: > What is the SQL error you were getting under this condition? > I'm not 100% sure, but I think that support group id(s) that you use in the > "User Name" field of the Notify filter, are expanded at runtime, to the > actual group name. If that is the case, and depending on the combined > length of the group names, you may be exceeding the 255 characters defined > for the "User Name" field on the Notify Action. > > HTH > > Leonard > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > Sent: Wednesday, July 23, 2008 9:47 AM > To: arslist@ARSLIST.ORG > Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7 > > OK - i'm a little closer now - I added one group ID to z1D NT Support > Group ID and it works. However, I need to add 5 more, and it does not > like that - when I try to submit an incident it gives me a SQL error. > > > > On 7/23/08, T. Dee <[EMAIL PROTECTED]> wrote: >> If I set z1D NT Support Group ID with SGP000000000090 - the >> notification does not go out. >> >> If I don't set it my notification goes out. >> >> >> >> On 7/23/08, T. Dee <[EMAIL PROTECTED]> wrote: >> > Thanks for your email Lisa. >> > >> > I have tried setting z1D NT Support Group ID, but this does not seem to > work. >> > >> > I looked up one of the groups that I want to notify - SGP000000000090 >> > - I tried to set this field to z1D NT Support Group ID, but didn't >> > work. >> > >> > My notification is working - I just need to get to notify the right >> > people. I want it to notify everyone in the group SGP000000000090. >> > >> > >> > >> > >> > >> > On 7/23/08, Lisa Westerfield <[EMAIL PROTECTED]> wrote: >> > > I had tried using the $Group ID$ field, the $Group Name$ field, but >> > > since there's not really an email or contact# associated with a > support >> > > group it doesn't have anything to notify. >> > > >> > > How do you identify that those are the six groups you want to notify? >> > > Do you want to tell everyone in that group, or is there an additional >> > > set of criteria to identify that subset of people? >> > > >> > > I'm interested in determining this functionality as well because it is >> > > definitely a gap in functionality OOTB that clients are missing. >> > > >> > > -----Original Message----- >> > > From: Action Request System discussion list(ARSList) >> > > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee >> > > Sent: Wednesday, July 23, 2008 8:49 AM >> > > To: arslist@ARSLIST.ORG >> > > Subject: QUESTION: SYS:Notification Messages - ITSM 7 >> > > >> > > Has anyone done a custom notification in SYS:Notificaiton Messages and >> > > have the Notification go to particular support groups? >> > > >> > > I have no issues with creating a custom notification - which does go >> > > out - the only issue is i'm not sure how to tell Remedy that it needs >> > > to go 6 different groups. >> > > >> > > Suggestions / ideas? >> > > >> > > THANK YOU! >> > > >> > > > ________________________________________________________________________ > > ____________________________________________________________________________ ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
