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This may sound as a stupid question, but how do you know your filter is not firing when the escalation runs? Also, did you check the last modified by/date on the record? Does it show AR_ESCALATOR and a recent time? Regards Jiri Pospisil Remedy Administrator IT Services LCH.Clearnet -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of T. Dee Sent: 25 July 2008 13:14 To: arslist@ARSLIST.ORG Subject: Re: Question: Trigger a Modify ? Thanks Leonard - yes the Filter Fires if I manually set Field "A" and save the record. On 7/24/08, Leonard Neely - FOJ <[EMAIL PROTECTED]> wrote: > Does your filter fire when you manually set the value in field "A"? > Also, do you mind telling us what platform/version, Etc you are on? > > Thanks, > > Leonard > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > Sent: Thursday, July 24, 2008 3:56 PM > To: arslist@ARSLIST.ORG > Subject: Re: Question: Trigger a Modify ? > > I don't want to exclude AR_ESCALATOR - I want the Filter I have set to > run on MODIFY be triggered when the escalation does a set field to > field "A". > > The TR.fieldname != $NULL$ does not seem to work either. > > Thanks for your help! > > > On Thu, Jul 24, 2008 at 6:45 PM, Rick Cook <[EMAIL PROTECTED]> wrote: > > ** > > You could list an exclusion for the "AR_ESCALATOR" user from the Run If on > > your Filter. > > > > Rick > > > > On Thu, Jul 24, 2008 at 3:38 PM, T. Dee <[EMAIL PROTECTED]> wrote: > >> > >> I have an escalation running that is setting field "A" with a value - > >> this works. I also have a filter that fires on MODIFY if field "A" is > >> NOT NULL. The problem is the filter is not firing when my escalation > >> runs. Is there a way to "force" a modify after the escalation runs so > >> my filter will run? > >> > >> THANKS!!!!!!!!!!! > >> > >> > >> > ____________________________________________________________________________ > ___ > >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > html___ > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ************************************************************************************************* This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited. If you are not an intended recipient please delete this e-mail and notify [EMAIL PROTECTED] The contents of this email are subject to contract in all cases, and LCH.Clearnet Limited makes no contractual commitment save where confirmed by hard copy. LCH.Clearnet Limited accepts no liability, including liability for negligence, in respect of any statement in this email. LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA. Recognised as a Clearing House under the Financial Services & Markets Act 2000. Reg in England No.25932 Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com ************************************************************************************************* _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
