Thanks - don't want to modify the ITSM workflow - so I am going to have to make my workflow work around this Filter.
Thanks for everyone's help!!! Enjoy the weekend! On 7/25/08, Jiri Pospisil <[EMAIL PROTECTED]> wrote: > ++++++++++++++++++++++++++++++++++++++++++++++++++++++ > Please Read The Disclaimer At The Bottom Of This Email > ++++++++++++++++++++++++++++++++++++++++++++++++++++++ > > If you want to avoid modifying ITSM workflow, you have two options. > Make your filter run before the ITSM filter or make execution order of your > filter above 930. > Other alternative is to create a filter which runs before the ITSM filter and > has GOTO action to after the ITSM filter and hence skipping its functionality. > > Hope this helps. > > Jiri Pospisil > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] Behalf Of T. Dee > Sent: 25 July 2008 13:39 > To: arslist@ARSLIST.ORG > Subject: Re: Question: Trigger a Modify ? > > > I think I figured it out - there is a "OOB" Filter running from the > ITSM 7 application called "HPD:INC:AR_003_ESCALATOR" - which runs if > $USER$ = "AR_ESCALATOR" with a GOTO execution order of 930. > > I was looking at my escalation to see if I could set the "Last > Modified By" to something else, but I can't. > > Any ideas? > > Thanks again - your help is greatly appreciated. > > > > > On 7/25/08, T. Dee <[EMAIL PROTECTED]> wrote: > > I turned on Filter logging on the server and it shows "Failed > > Qualification". > > > > However, if I manually hit the save button it shows the Filter running. > > > > I looked at Last Modified By and it is AR_ESCALATOR. > > > > There has to be a way to trigger a "Modify". > > > > With my escalation I have tried a "SET FIELDS" - didn't work. Then I > > tried a "PUSH FIELDS" - didn't work. > > > > But I know my Filter is good because if I manually hit the save button > > it fires. I have tried 'TR.FieldName' != $NULL$ and 'FieldName' != > > $NULL$ - both do not work - I have turned on Filter Logging both > > times. > > > > > > > > On 7/25/08, Jiri Pospisil <[EMAIL PROTECTED]> wrote: > > > ++++++++++++++++++++++++++++++++++++++++++++++++++++++ > > > Please Read The Disclaimer At The Bottom Of This Email > > > ++++++++++++++++++++++++++++++++++++++++++++++++++++++ > > > > > > This may sound as a stupid question, but how do you know your filter is > > > not firing when the escalation runs? > > > Also, did you check the last modified by/date on the record? Does it show > > > AR_ESCALATOR and a recent time? > > > > > > Regards > > > Jiri Pospisil > > > > > > Remedy Administrator > > > IT Services > > > LCH.Clearnet > > > > > > > > > -----Original Message----- > > > From: Action Request System discussion list(ARSList) > > > [mailto:[EMAIL PROTECTED] Behalf Of T. Dee > > > Sent: 25 July 2008 13:14 > > > To: arslist@ARSLIST.ORG > > > Subject: Re: Question: Trigger a Modify ? > > > > > > > > > Thanks Leonard - yes the Filter Fires if I manually set Field "A" and > > > save the record. > > > > > > > > > On 7/24/08, Leonard Neely - FOJ <[EMAIL PROTECTED]> wrote: > > > > Does your filter fire when you manually set the value in field "A"? > > > > Also, do you mind telling us what platform/version, Etc you are on? > > > > > > > > Thanks, > > > > > > > > Leonard > > > > > > > > -----Original Message----- > > > > From: Action Request System discussion list(ARSList) > > > > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > > > > Sent: Thursday, July 24, 2008 3:56 PM > > > > To: arslist@ARSLIST.ORG > > > > Subject: Re: Question: Trigger a Modify ? > > > > > > > > I don't want to exclude AR_ESCALATOR - I want the Filter I have set to > > > > run on MODIFY be triggered when the escalation does a set field to > > > > field "A". > > > > > > > > The TR.fieldname != $NULL$ does not seem to work either. > > > > > > > > Thanks for your help! > > > > > > > > > > > > On Thu, Jul 24, 2008 at 6:45 PM, Rick Cook <[EMAIL PROTECTED]> wrote: > > > > > ** > > > > > You could list an exclusion for the "AR_ESCALATOR" user from the Run > > > > > If on > > > > > your Filter. > > > > > > > > > > Rick > > > > > > > > > > On Thu, Jul 24, 2008 at 3:38 PM, T. Dee <[EMAIL PROTECTED]> wrote: > > > > >> > > > > >> I have an escalation running that is setting field "A" with a value - > > > > >> this works. I also have a filter that fires on MODIFY if field "A" > > > > >> is > > > > >> NOT NULL. The problem is the filter is not firing when my escalation > > > > >> runs. Is there a way to "force" a modify after the escalation runs > > > > >> so > > > > >> my filter will run? > > > > >> > > > > >> THANKS!!!!!!!!!!! > > > > >> > > > > >> > > > > >> > > > > ____________________________________________________________________________ > > > > ___ > > > > >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > > > >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > html___ > > > > > > > > ____________________________________________________________________________ > > > > ___ > > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > > > _______________________________________________________________________________ > > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > > > > > _______________________________________________________________________________ > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > ************************************************************************************************* > > > > > > This email is intended for the named recipient(s) only. Its contents are > > > confidential and may only be retained by the named recipient(s) and may > > > only be copied or disclosed with the consent of LCH.Clearnet Limited. > > > If you are not an intended recipient please delete this e-mail and notify > > > [EMAIL PROTECTED] > > > > > > The contents of this email are subject to contract in all cases, and > > > LCH.Clearnet Limited makes no contractual commitment save where confirmed > > > by hard copy. LCH.Clearnet Limited accepts no liability, including > > > liability for negligence, in respect of any statement in this email. > > > > > > LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High > > > Street, London EC3N 1EA. Recognised as a Clearing House under the > > > Financial Services & Markets Act 2000. 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