Thanks for clarifying that in my brain, it makes perfect sense now. Unfortunately, if you are looking to route to a specific assignee group based on the Change Statuses, this is not OOTB with the Assignment Engine.
The only way I could think of getting close to this is to set up Approvals at each of these phases (which is OOTB), and then have a task template that has tasks relating to each status, and may end with what group to assign it to next. Not the most flexible way of doing things, but I'm not sure of any other way OOTB. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sivarama velicheti Sent: Tuesday, July 29, 2008 11:37 AM To: arslist@ARSLIST.ORG Subject: Re: Auto Assignment ** Hi Lisa, What I meant was the Change mgmt workflow has a status field which has the following vales (draft, request for authorization, request for change, planning in progress, scheduled for riew, scheduled for approval etc.) The status option as you know represents the states in the change mgmt workflow which has again the following stages Initiate, review and authorize, plan & schedule, Implement and closed. Now for each of the states in the stages obviously there is a particular group involved which does the work. I wanted to know if I can set an auto routing depending on these conditions say that after the first stage which is initiate - draft when the next stage is requested which is initiate - request for authorization the work automatically flows to the pre defined support group which deals with it. I have nothing to feed in the operational or product category currently in the company. Can I use it somehow to asign the requests?? I know it sounds complicated but I would like to know what is feasible to do without any customizations. Hope this explanation helped you to understand my problem. I can send you a more detailed explanation if required. Thanks Sivarama On Tue, Jul 29, 2008 at 8:57 AM, Lisa Westerfield <[EMAIL PROTECTED]> wrote: ** Can you clarify what you mean by "the various states of the workflow"? The Assignment Engine will assign to a Support Group based on various categorizations and locations, by application and/or service type. The Auto Assignment to individual is by company, and will work the same for every support group in that company (i.e. round robin) That's about as smart as it gets OOTB. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sivarama velicheti Sent: Tuesday, July 29, 2008 10:51 AM To: arslist@ARSLIST.ORG Subject: Auto Assignment ** Hi Guys, I am working with AR Server 7.1.00 and trying to set up auto assignment for the workflow in the change mgmt and incident mgmt (7.0.03). Is there any way to auto assign the support group the request flows through depending on the various states of the workflow? I have no operational or product category to configure. in the assignment. please help me!! I am new to remedy and I am trying to configure the out of the box workflow for company use. Thanks Sivarama __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ Error! Filename not specified. <http://www.bmc.com/userworld/> TuringSMI is a Platinum Sponsor of both BMC UserWorld Events Email Disclaimer This email has been sent from the TuringSMI Group This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
