Sharon, We have taken a slightly different approach....
We created a special mail box config record on dev that is "enabled" and "disabled" all other mail box configs. When there is a record in the AR System Email Messages form that we want to send, then you search to find the message and update it to go to the address it should go to and switch the mail box to the enabled mail box so that it will be sent. So it takes the hand of an admin to get email to be sent from the Dev server. Since it is a rare thing for us to do, this approach has worked out well for us. HTH. However, short of having the email engine actually process the record (and send it to some email address) I know of no way to "preview" the email that will be sent prior to it being sent somewhere. One thought I have had over the years was to set up an "inbound" mailbox that could be emailed so that the Email Engine would essentially be talking to itself and logging the results of it's transformation of the email back to the AR System Email Messages form. But I have never actually bother to set it up. I am sure it would work, but it just has not been valuable enough for us to spend the time to do it. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Mon, Aug 11, 2008 at 11:20 AM, Sharon Menachem <[EMAIL PROTECTED]> wrote: > Rocky and Rick - thank you both for your ideas. > > Sharon > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto:[EMAIL > PROTECTED] On Behalf Of Rocky Rockwell > Sent: Monday, August 11, 2008 11:17 AM > To: arslist@ARSLIST.ORG > Subject: Re: How to test yet disable Email on dev server > > We created an email allowed form. This contains the email addresses of > people allowed to receive email on our dev system. We have a few filters > that fire on submit the check the allowed form with the messages and if > none are found sets the status to no in the messages form > > *Rocky* > > Rocky Rockwell > Remedy/BMC Application Designer > [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > Ph#1: 214-567-8874 > Ph#2: 325-450-5076 > > > > Sharon Menachem wrote: >> ** >> >> I have a dev server which being a complete copy of production >> generates outgoing emails exactly as the production server would. I >> have stopped the email service so that the emails don't go out. (ARS >> 6.3 patch 24 on Win 2003, SQL 2000, Helpdesk 5) >> >> >> >> I am now tasked with sending out survey emails to confirm call closure >> etc. using email templates. >> >> >> >> Outgoing email configuration is set NOT to delete outgoing emails. >> >> The filters are running correctly in the log >> >> Emails are not visible in the AR System Email Messages form. >> >> >> >> How can I set up the server so that emails do not go out to the >> general population but in such a way that I can see the html email >> template that was generated? >> >> >> >> Thanks in advance, >> >> Sharon _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
