Try going in to the ARSystem Administrator Console and resetting the number of threads associated with the plugin. It sounds like somehwo this information got corrupted and AR doesn't know how many threads to use.
Kelly Deaver
(Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC)
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Subject: ITSM 7 Data Management Tool --- Hangs
From: Rabi Tripathi <[EMAIL PROTECTED]>
Date: Sun, September 21, 2008 2:52 pm
To: [email protected]
Hi all,
I'm using the Data Management Tool (9003, I think) to
load data to ITSM 7 application.
When I try to validate the data, it doesn't do
anything. Just hangs. It sends the "Master" record to
"DLD:ThreadManager" and one record each to
"CAI:Events" and "CAI:EventsParam" forms and then
nothing happens.
It was working till yesterday and I was getting more
"thread" records on "DLD:ThreadManager" as it should.
It was slow and sometimes behaved strangely, but
overall it was usable.
Logs are too cluttered and I can't figure much. One
thing I noticed is that the master thread has "number
of threads" field empty. Not sure this is normal.
I heard about CAI library on solaris platform having a
bug and the need to clear records on CAI:Events and
the DLD:ThreadManager forms before redoing
validation/promotion. I have tried that, no luck.
What's going on?
TIA.
ARS 7.1 p2
ITSM 703 p007
Sun 5.2
Oracle 10g
-Rabi Tripathi
I've had good experience doing this against Windows
based AR servers than
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