We are busy setting ourselves up with ITSM 7.1 and had the same problem using the data tool when getting our foundation data in. We found that for some reason we needed to put the 7.0 dll's into the server install directory (arapi70.dll, arrpc70.dll, arsrv70.dll, arutl70.dll, rcmn70.dll, rwutl.dll). As soon as we did this, problem was solved. What ever you do, don't overwrite any dll's that are already there.
Kind Regards, Basil Webster ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kelly Deaver Sent: 25 September 2008 14:11 To: [email protected] Subject: Re: ITSM 7 Data Management Tool --- Hangs check with support on what version of CAI dll you should be using. Kelly Deaver [EMAIL PROTECTED] (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) -------- Original Message -------- Subject: Re: ITSM 7 Data Management Tool --- Hangs From: Rabi Tripathi Date: Wed, September 24, 2008 8:22 am To: [email protected] Kelley, I am using the suggested settingss. I was trying 1200 people records, but I have tried smaller records as well. No luck. The issue alternates between just one record on DLD:ThreadManager and CAI:Events vs. A few on both, which makes me all hopeful, only to have everything halt. The machine is a to-be production one with hefty resources. I'm looking at logs, but the CAI is convoluted. When you combine that with Data Management tool's operations, I can't figure much out. On a windows machine it is working, so I am ok for now, but I have to get this to work on the main Solaris server. Still trying. I will update you guys. Thanks. --- Kelly Deaver <[EMAIL PROTECTED]> wrote: --------------------------------- **did you follow all the other suggested settings about max number of filters etc? Did you try with a smaller number of records? How many are you trying? I'm thinking you are hitting some sort of resource wall. Kelly Deaver [EMAIL PROTECTED] (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) -------- Original Message -------- Subject: Re: ITSM 7 Data Management Tool --- Hangs From: Rabi Tripathi Date: Sun, September 21, 2008 8:59 pm To: [email protected] Kelly, Now I at least get the MASTER record on DLD:ThreadManager form with proper value on Number_Threads field and also the other "thread" records. Not sure why it started working. I also get some records on CAI:Events form with: Event="DLD_OUT_CREATE" But within minutes of starting validation, all the activity stops. All records on the CAI:Events and DLD:ThreadManagement form just sit there, no new ones are created. Data on the staging form, CTM:LoadPeople, are unchanged as well. Logs don't show anything remarkable. At least I can't find much. I was told to go with a private RPC for CAI plugin and thread parameters suggested in the pdf guide. The sugggestions in the book are strange because they just give you one set of values, without considering the resources available to the server. I tried the values, but no luck. --- Kelly Deaver <[EMAIL PROTECTED]> wrote: --------------------------------- **Try going in to the ARSystem Administrator Console and resetting the number of threads associated with the plugin. It sounds like somehwo this information got corrupted and AR doesn't know how many threads to use. Kelly Deaver [EMAIL PROTECTED] (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) -------- Original Message -------- Subject: ITSM 7 Data Management Tool --- Hangs From: Rabi Tripathi Date: Sun, September 21, 2008 2:52 pm To: [email protected] Hi all, I'm using the Data Management Tool (9003, I think) to load data to ITSM 7 application. When I try to validate the data, it doesn't do anything. Just hangs. It sends the "Master" record to "DLD:ThreadManager" and one record each to "CAI:Events" and "CAI:EventsParam" forms and then nothing happens. It was working till yesterday and I was getting more "thread" records on "DLD:ThreadManager" as it should. It was slow and sometimes behaved strangely, but overall it was usable. Logs are too cluttered and I can't figure much. One thing I noticed is that the master thread has "number of threads" field empty. Not sure this is normal. I heard about CAI library on solaris platform having a bug and the need to clear records on CAI:Events and the DLD:ThreadManager forms before redoing validation/promotion. I have tried that, no luck. What's going on? TIA. ARS 7.1 p2 ITSM 703 p007 Sun 5.2 Oracle 10g -Rabi Tripathi I've had good experience doing this against Windows based AR servers than ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> Platinum Sponsor: www.rmsportal.comARSlist: <http://www.rmsportal.comarslist:/> "Where the Answers Are" __Platinum Sponsor: www.rmsportal.comARSlist: <http://www.rmsportal.comarslist:/> "Where the Answers Are" html___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> Platinum Sponsor: www.rmsportal.comARSlist: <http://www.rmsportal.comarslist:/> "Where the Answers Are" __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ________________________________________________________________________________________ The information in this e-mail is confidential and is intended solely for the addressee. 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