Basil, That's interesting. To have to go back to older dlls. My solaris server is far away, so I have to see if changing dlls for clients will work.
Kelley, I was asked to upgrade to 9005, so I have given up trying 9003 to work against solaris server. 9003 works fine against my windows ARS server. Now I am having issue having the upgrade install work. Even after wiping out all traces of 9003, the 9005 install says "unsuccessful" at the end. Error log always shows that "RIK" had some issue (1055) working on defs listed on one xml file or another. It's a different xml every time. I haven't been able to find out what error 1055 is. By the way, I found that while using this tool on windows server (9003, probably true of 9005 as well)-- (1) having any record for DLD on CAI:Events form with an error causes the tool to hang next time. Must remove all DLD (error or no error) before doing next validation or promotion. (2) trying to speed up the load or validation by disabling some records on DLD:DataLoadOrder form, is a bad idea. It works for some loads, but not for others, even when I left that one "system" record alone. --- "Webster, Basil" <[EMAIL PROTECTED]> wrote: > We are busy setting ourselves up with ITSM 7.1 and > had the same problem > using the data tool when getting our foundation data > in. We found that > for some reason we needed to put the 7.0 dll's into > the server install > directory (arapi70.dll, arrpc70.dll, arsrv70.dll, > arutl70.dll, > rcmn70.dll, rwutl.dll). As soon as we did this, > problem was solved. > What ever you do, don't overwrite any dll's that are > already there. > > > > > > Kind Regards, > > Basil Webster > > ________________________________ > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Kelly > Deaver > Sent: 25 September 2008 14:11 > To: arslist@ARSLIST.ORG > Subject: Re: ITSM 7 Data Management Tool --- Hangs > > > > check with support on what version of CAI dll you > should be using. > > > > Kelly Deaver > > [EMAIL PROTECTED] > > (Yes, I work for BMC. This post reflects the > opinions of the poster and > not the official opinion of BMC) > > > > > > -------- Original Message -------- > Subject: Re: ITSM 7 Data Management Tool --- Hangs > From: Rabi Tripathi > Date: Wed, September 24, 2008 8:22 am > To: arslist@ARSLIST.ORG > > Kelley, > I am using the suggested settingss. > > I was trying 1200 people records, but I have tried > smaller records as well. No luck. > > The issue alternates between just one record on > DLD:ThreadManager and CAI:Events vs. A few on both, > which makes me all hopeful, only to have everything > halt. The machine is a to-be production one with > hefty > resources. > > I'm looking at logs, but the CAI is convoluted. > When > you combine that with Data Management tool's > operations, I can't figure much out. > > On a windows machine it is working, so I am ok for > now, but I have to get this to work on the main > Solaris server. Still trying. I will update you > guys. > > Thanks. > --- Kelly Deaver <[EMAIL PROTECTED]> wrote: > > > --------------------------------- > **did you follow all the other suggested settings > about max number of filters etc? > Did you try with a smaller number of records? How > many > are you trying? > I'm thinking you are hitting some sort of resource > wall. > > Kelly Deaver > [EMAIL PROTECTED] > (Yes, I work for BMC. This post reflects the > opinions > of the poster and not the official opinion of BMC) > > > -------- Original Message -------- > Subject: Re: ITSM 7 Data Management Tool --- Hangs > From: Rabi Tripathi > Date: Sun, September 21, 2008 8:59 pm > To: arslist@ARSLIST.ORG > > Kelly, > Now I at least get the MASTER record on > DLD:ThreadManager form with proper value on > Number_Threads field and also the other "thread" > records. Not sure why it started working. > > I also get some records on CAI:Events form with: > Event="DLD_OUT_CREATE" > > But within minutes of starting validation, all the > activity stops. All records on the CAI:Events and > DLD:ThreadManagement form just sit there, no new > ones > are created. > > Data on the staging form, CTM:LoadPeople, are > unchanged as well. > > Logs don't show anything remarkable. At least I > can't > find much. > > I was told to go with a private RPC for CAI plugin > and > thread parameters suggested in the pdf guide. The > sugggestions in the book are strange because they > just > give you one set of values, without considering the > resources available to the server. I tried the > values, > but no luck. > > --- Kelly Deaver <[EMAIL PROTECTED]> wrote: > > > --------------------------------- > **Try going in to the ARSystem Administrator > Console > and resetting the number of threads associated with > the plugin. It sounds like somehwo this information > got corrupted and AR doesn't know how many threads > to > use. > > Kelly Deaver > [EMAIL PROTECTED] > (Yes, I work for BMC. This post reflects the > opinions > of the poster and not the official opinion of BMC) > > > -------- Original Message -------- > Subject: ITSM 7 Data Management Tool --- Hangs > From: Rabi Tripathi > Date: Sun, September 21, 2008 2:52 pm > To: arslist@ARSLIST.ORG > > Hi all, > I'm using the Data Management Tool (9003, I think) > to > load data to ITSM 7 application. > > When I try to validate the data, it doesn't do > anything. Just hangs. It sends the "Master" record > to > "DLD:ThreadManager" and one record each to > "CAI:Events" and "CAI:EventsParam" forms and then > nothing happens. > > It was working till yesterday and I was getting > more > "thread" records on "DLD:ThreadManager" as it > should. > It was slow and sometimes behaved strangely, but > overall it was usable. > > Logs are too cluttered and I can't figure much. One > thing I noticed is that the master thread has > "number > of threads" field empty. Not sure this is normal. > > I heard about CAI library on solaris platform > having a > bug and the need to clear records on CAI:Events and > the DLD:ThreadManager forms before redoing > validation/promotion. I have tried that, no luck. > > What's going on? > > TIA. > > ARS 7.1 p2 > ITSM 703 p007 > Sun 5.2 > Oracle 10g > > -Rabi Tripathi > === message truncated === _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
