Kelley,
I am using the suggested settingss.
I was trying 1200 people records, but I have tried
smaller records as well. No luck.
The issue alternates between just one record on
DLD:ThreadManager and CAI:Events vs. A few on both,
which makes me all hopeful, only to have everything
halt. The machine is a to-be production one with hefty
resources.
I'm looking at logs, but the CAI is convoluted. When
you combine that with Data Management tool's
operations, I can't figure much out.
On a windows machine it is working, so I am ok for
now, but I have to get this to work on the main
Solaris server. Still trying. I will update you guys.
Thanks.
--- Kelly Deaver <[EMAIL PROTECTED]> wrote:
---------------------------------
**did you follow all the other suggested settings
about max number of filters etc?
Did you try with a smaller number of records? How many
are you trying?
I'm thinking you are hitting some sort of resource
wall.
Kelly Deaver
[EMAIL PROTECTED]
(Yes, I work for BMC. This post reflects the opinions
of the poster and not the official opinion of BMC)
-------- Original Message --------
Subject: Re: ITSM 7 Data Management Tool --- Hangs
From: Rabi Tripathi
Date: Sun, September 21, 2008 8:59 pm
To: arslist@ARSLIST.ORG
Kelly,
Now I at least get the MASTER record on
DLD:ThreadManager form with proper value on
Number_Threads field and also the other "thread"
records. Not sure why it started working.
I also get some records on CAI:Events form with:
Event="DLD_OUT_CREATE"
But within minutes of starting validation, all the
activity stops. All records on the CAI:Events and
DLD:ThreadManagement form just sit there, no new ones
are created.
Data on the staging form, CTM:LoadPeople, are
unchanged as well.
Logs don't show anything remarkable. At least I can't
find much.
I was told to go with a private RPC for CAI plugin and
thread parameters suggested in the pdf guide. The
sugggestions in the book are strange because they just
give you one set of values, without considering the
resources available to the server. I tried the values,
but no luck.
--- Kelly Deaver <[EMAIL PROTECTED]> wrote:
---------------------------------
**Try going in to the ARSystem Administrator Console
and resetting the number of threads associated with
the plugin. It sounds like somehwo this information
got corrupted and AR doesn't know how many threads to
use.
Kelly Deaver
[EMAIL PROTECTED]
(Yes, I work for BMC. This post reflects the opinions
of the poster and not the official opinion of BMC)
-------- Original Message --------
Subject: ITSM 7 Data Management Tool --- Hangs
From: Rabi Tripathi
Date: Sun, September 21, 2008 2:52 pm
To: arslist@ARSLIST.ORG
Hi all,
I'm using the Data Management Tool (9003, I think) to
load data to ITSM 7 application.
When I try to validate the data, it doesn't do
anything. Just hangs. It sends the "Master" record to
"DLD:ThreadManager" and one record each to
"CAI:Events" and "CAI:EventsParam" forms and then
nothing happens.
It was working till yesterday and I was getting more
"thread" records on "DLD:ThreadManager" as it should.
It was slow and sometimes behaved strangely, but
overall it was usable.
Logs are too cluttered and I can't figure much. One
thing I noticed is that the master thread has "number
of threads" field empty. Not sure this is normal.
I heard about CAI library on solaris platform having a
bug and the need to clear records on CAI:Events and
the DLD:ThreadManager forms before redoing
validation/promotion. I have tried that, no luck.
What's going on?
TIA.
ARS 7.1 p2
ITSM 703 p007
Sun 5.2
Oracle 10g
-Rabi Tripathi
I've had good experience doing this against Windows
based AR servers than
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