Have you uncommented the xml tags so as to enable the pre caching? The mid tier to my understanding does not actually log in but just uses that users permissions to generate the cache. The Mid-Tier already has admin previlages to the AR System server by way of configuring the server, so has no problems accessing the server for retreiving cache that is good for any user. It doesn't need the users specific password - at least that is my understanding. I'm generally wrong a little more often than 100 years so maybe I am wrong in this case :-) Joe
----- Original Message ---- From: Howard Richter <[EMAIL PROTECTED]> To: [email protected] Sent: Tuesday, September 23, 2008 1:33:02 PM Subject: Re: Remedy mid-tier precache XML code ** Joe, Thanks, but I was under the impression (after a conversation with BMC) that the mid-tier logs in and uses the permissions of that user for the pre caching. Since we have Demo locked down with a password, this would explain why no prefetching appears to be done. If I am wrong (which happens every 100 years) then something else is not allowing the prefetching and the logs are of no help. Hbr On Tue, Sep 23, 2008 at 1:13 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote: ** Howard, I am not sure what you meant to ask. Were you meaning to ask the list where to configure the password in the xml file? If so the answer to that is you do not need to configure the password. The mid tier only needs to know the username OR the groups that you want to configure the pre cache for.. Joe ----- Original Message ---- From: Howard Richter <[EMAIL PROTECTED]> To: [email protected] Sent: Tuesday, September 23, 2008 12:58:19 PM Subject: Remedy mid-tier precache XML code ** Hi to all, As we all know the mid-tire can now pre-cache forms to speed things up and BMC gave us a nice example of how to set up that code. However the example is for the user Demo with no password. My question to the group (since I can find nothing on this in the docs or the BMC site), is what do I need to pass in if I am using Demo with a password? Also does anyone know of a doc that describes all of the xml syntax that the mid-tier needs or uses? The example starts with; <midtier-prefetch-config xmlns="http://www.bmc.com/remedy/midtier/midtier";> <prefetch-user> <user-name>Demo</user-name> <locale>en_US</locale> <prefetch-server> <server-name>itsm7rtm</server-name> <prefetch-form> <form-name>Home Page</form-name> As always thanks, hbr -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
