We changed a few years ago and have been with 2 different support companies since then. Also, the fact that BMC had asked us to go with a third party would suggest that this is not a factor.
Cheers, Gary -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: 30 September 2008 15:08 To: arslist@ARSLIST.ORG Subject: Re: What's going on with TuringSMI? We change support from BMC/Remedy back in February. We went with EMS and had to go through the waiver process at that time. It was a pain but it was not a big hurdle and the waiver was granted. Dave -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Davis, David CTR NAVSURFWARCENDIV Crane, Code 0552 Sent: Tuesday, September 30, 2008 10:04 AM To: arslist@ARSLIST.ORG Subject: Re: What's going on with TuringSMI? I hate to speak out of school, but BMC has changed their Support terms for 3rd party support. As I read it, BMC will only allow 3rd party support if they (BMC) grant a waiver for that support to the BMC customer. It appears this is a new position as of the beginning of this year and waivers are few. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chapman, Gary Sent: Tuesday, September 30, 2008 9:25 To: arslist@ARSLIST.ORG Subject: Re: What's going on with TuringSMI? ** The reason I asked is that BMC will not accept our support renewal through TuringSMI for some reason. Cheers, Gary ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: 30 September 2008 14:18 To: arslist@ARSLIST.ORG Subject: Re: What's going on with TuringSMI? ** Not sure about your question. However TuringSMI intended to purchase EMS. We got an email about a 2 weeks ago that the deal fell through. Dave ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chapman, Gary Sent: Tuesday, September 30, 2008 9:15 AM To: arslist@ARSLIST.ORG Subject: What's going on with TuringSMI? ** Hi All, Has anyone heard any rumours of a possible fallout between TuringSMI and BMC? We're attempting to renew support but are having a few issues. Cheers, Gary __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
