This past year utilizing TuringSMI support vs 12 years with Remedy/bird/BMC support has been wonderful. Responsive and problems get resolved. I get no compensation for that endorsement just being a happy person.
Susan On Tue, Sep 30, 2008 at 9:11 AM, Chapman, Gary <[EMAIL PROTECTED]>wrote: > We changed a few years ago and have been with 2 different support companies > since then. Also, the fact that BMC had asked us to go with a third party > would suggest that this is not a factor. > > Cheers, > > Gary > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] On Behalf Of Shellman, David > Sent: 30 September 2008 15:08 > To: arslist@ARSLIST.ORG > Subject: Re: What's going on with TuringSMI? > > We change support from BMC/Remedy back in February. We went with EMS and > had to go through the waiver process at that time. It was a pain but it was > not a big hurdle and the waiver was granted. > > Dave > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] On Behalf Of Davis, David CTR NAVSURFWARCENDIV Crane, > Code 0552 > Sent: Tuesday, September 30, 2008 10:04 AM > To: arslist@ARSLIST.ORG > Subject: Re: What's going on with TuringSMI? > > I hate to speak out of school, but BMC has changed their Support terms for > 3rd party support. As I read it, BMC will only allow 3rd party support if > they (BMC) grant a waiver for that support to the BMC customer. It appears > this is a new position as of the beginning of this year and waivers are few. > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] On Behalf Of Chapman, Gary > Sent: Tuesday, September 30, 2008 9:25 > To: arslist@ARSLIST.ORG > Subject: Re: What's going on with TuringSMI? > > ** > The reason I asked is that BMC will not accept our support renewal through > TuringSMI for some reason. > > Cheers, > > Gary > > ________________________________ > > From: Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] On Behalf Of Shellman, David > Sent: 30 September 2008 14:18 > To: arslist@ARSLIST.ORG > Subject: Re: What's going on with TuringSMI? > > > ** > Not sure about your question. However TuringSMI intended to purchase EMS. > We got an email about a 2 weeks ago that the deal fell through. > > Dave > ________________________________ > > From: Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] On Behalf Of Chapman, Gary > Sent: Tuesday, September 30, 2008 9:15 AM > To: arslist@ARSLIST.ORG > Subject: What's going on with TuringSMI? > > > ** > Hi All, > > Has anyone heard any rumours of a possible fallout between TuringSMI and > BMC? We're attempting to renew support but are having a few issues. > > Cheers, > > Gary > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers > Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: > "Where the Answers Are" html___ > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
