Veanna, If you don't find what you need from Dave, let me know. I have media kits for both of these versions in what I used to call my Remedy Museum which has been renamed my Remedy Mausoleum.
Viva la TRUG! Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) 512-731-0304 -----Original message----- From: "Shellman, David" [EMAIL PROTECTED] Date: Mon, 24 Nov 2008 21:17:46 -0500 To: arslist@ARSLIST.ORG Subject: Re: Remedy 4.0 or 4.5 > Veanna, > > Joe and LJ are correct. The license tool is a binary that is on the server> > when you install the software. I used to have a SUN desktop sitting on my> > desk just to run the license tool on our Solaris server. > > Don't ask me why but I still have 4.x client and admin installs (windows ve> > rsions) saved on my laptop. I have various patches. Here is what I have: > > 12/16/1999 03:23 PM 12,220,897 arswat403.exe > 08/22/2000 10:45 AM 12,986,078 arswat451.exe > 02/14/2001 11:55 PM 13,025,648 arswat452.exe > 08/04/1999 11:55 AM 13,149,200 arswut402.exe > 12/21/1999 12:17 PM 15,625,045 arswut403.exe > 08/22/2000 10:53 AM 26,387,297 arswut451.exe > 02/27/2001 11:19 AM 26,387,511 arswut451948.exe > 02/14/2001 11:54 PM 26,391,499 arswut452.exe > 10/19/1999 04:22 PM 13,123,771 arswut4812.exe > > Let me know which ones you want and I will send them to you. > > Dave > ________________________________ > From: Action Request System discussion list(ARSList) [mailto:[EMAIL > PROTECTED]> T.ORG] On Behalf Of Veanna Carr > Sent: Monday, November 24, 2008 8:56 PM > To: arslist@ARSLIST.ORG > Subject: Re: Remedy 4.0 or 4.5 > > ** > What we want to do: Create a new server (done), move it to the new locatio> > n, move the support team to the new server. Move the current production se> > rver to the new location and use as the hot backup sysytem. > > So both machines will need a new license. > > > --- On Mon, 11/24/08, Joe DeSouza <[EMAIL PROTECTED]> wrote: > From: Joe DeSouza <[EMAIL PROTECTED]> > Subject: Re: Remedy 4.0 or 4.5 > To: arslist@ARSLIST.ORG > Date: Monday, November 24, 2008, 7:35 PM > > ** > Veanna, > > 4 didn't have a form? On version 4 licenses were stored on the disk. On Sol> > aris (any unix system for that matter) the Remedy licenses were stored in t> > he /etc/arsystem/<servername>/ folder in a .lic file. > > This is a text file with the license stored in a particular format. > > What do you want to do? Add? Remove? Delete a license? > > You just might be able to do it bypassing the tool by doing it manually by > > editing this file. Its not rocket science really as the information isn't e> > ncrypted by the tool, its very much in a free text format. > > After doing whatever you wish to do on the licnese file, you can run the ar> > signal -l <AR Server Name>:<AR TCP Portnumber>. The arsignal command will b> > e found in the bin folder of the AR Server installation folder. > > Its a sort of a backdoor towards doing what you might be looking to do, but> > I hope it helps. > > Joe > > ________________________________ > From: Veanna Carr <[EMAIL PROTECTED]> > To: arslist@ARSLIST.ORG > Sent: Monday, November 24, 2008 8:25:00 PM > Subject: Re: Remedy 4.0 or 4.5 > > ** > Which accounts for the error message. The 4.0 has a form: Remedy Software > > Licence, that has the key data, same type of stuff in the licensing tool. > > But the fields are read only, and I don't know how to get the information i> > nto them. We are on Solaris, not windows. Any information is greatly appr> > eciated. > > Veanna > > --- On Mon, 11/24/08, Joe DeSouza <[EMAIL PROTECTED]> wrote: > From: Joe DeSouza <[EMAIL PROTECTED]> > Subject: Re: Remedy 4.0 or 4.5 > To: arslist@ARSLIST.ORG > Date: Monday, November 24, 2008, 7:18 PM > > ** > Veanna, > > There used to be a licensing tool, that had to be opened on the server. If > > I remember right it had too he used directly on the server and not remotely> > . You didn't have to log on. All you needed to do was open the tool and tha> > t tool would use the information in the ar.cfg or ar.conf file in case the > > license file was stored at any other place other than the default location > > and then interpret the contents of the file and display it within the tool. > > I think a version 3 tool is compatible with version 4 for licensing and as > > Roger pointed out the licensing structure changed in 5 so it will not suppo> > rt 4. > > Joe > > ________________________________ > From: Veanna Carr <[EMAIL PROTECTED]> > To: arslist@ARSLIST.ORG > Sent: Monday, November 24, 2008 7:57:19 PM > Subject: Re: Remedy 4.0 or 4.5 > > ** > Hi Roger, > > So how did it work in 4? > > We have the trial licenses for moving, but don't know how to apply them. > > Veanna > > > --- On Mon, 11/24/08, Roger Justice <[EMAIL PROTECTED]> wrote: > From: Roger Justice <[EMAIL PROTECTED]> > Subject: Re: Remedy 4.0 or 4.5 > To: arslist@ARSLIST.ORG > Date: Monday, November 24, 2008, 6:26 PM > > ** The licensing tool was changed in 5 since it became part of the admin to> > ol. > > > -----Original Message----- > From: Veanna Carr <[EMAIL PROTECTED]> > To: arslist@ARSLIST.ORG > Sent: Mon, 24 Nov 2008 7:18 pm > Subject: Re: Remedy 4.0 or 4.5 > > ** > Hi Joe, > > Thanks for responding. We have the ARSystem install, but not the client to> > ols install. We need the licensing tool, or the knowledge of how it was do> > ne back then. BMC has been helpful and gave us a 5.1 licensing tool, it's > > supposed to be compatible, but we're getting an ARERR 91 RPC procedure unav> > ailable. Which makes me think it's a different way of licensing. > > We can wait until Thursday. I have the new machine installed and we're tes> > ting it. We had planned to move it tomorrow, but we'll wait until Monday. > > Veanna > > --- On Mon, 11/24/08, Joe DeSouza <[EMAIL PROTECTED]<mailto:[EMAIL > PROTECTED]> AHOO.COM>> wrote: > From: Joe DeSouza <[EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>> > Subject: Re: Remedy 4.0 or 4.5 > To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> > Date: Monday, November 24, 2008, 5:33 PM > > ** > Veanna, > > These are old versions - more than 3 major versions old, so will no longer > > be available for download from the Remedy website. Remedy support, supports> > upto 3 major releases so currently will support only upto 6.0 and in a few> > months upto 6.3 after 7.5 is released. > > Your best chances are trying to source them from your old backups of softwa> > re. I think I have those two versions at home but am at home away from home> > at the moment in Connecticut and wont return to New Jersey where I current> > ly reside till Thursday. If you can wait that long, I can look them up for > > you. I have the files necesasry for windows. Not sure if I have unix instal> > lers backed up to CD. > > Joe > > ________________________________ > From: Veanna Carr <[EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>> > To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> > Sent: Monday, November 24, 2008 6:06:52 PM > Subject: Remedy 4.0 or 4.5 > > ** > Hi Everyone, > > Does anyone know where I can get the files for v4.0 or v4.5? > > I especially need the cleint tools - licensing tool. We need to move a leg> > acy system to a new location. > > ARListening > > > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html> > ___ > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html> > ___ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
