What we want to do: Create a new server (done), move it to the new location,
move the support team to the new server. Move the current production server to
the new location and use as the hot backup sysytem.
So both machines will need a new license.
--- On Mon, 11/24/08, Joe DeSouza <[EMAIL PROTECTED]> wrote:
From: Joe DeSouza <[EMAIL PROTECTED]>
Subject: Re: Remedy 4.0 or 4.5
To: arslist@ARSLIST.ORG
Date: Monday, November 24, 2008, 7:35 PM
**
Veanna,
4 didn't have a form? On version 4 licenses were stored on the disk. On Solaris
(any unix system for that matter) the Remedy licenses were stored in the
/etc/arsystem/<servername>/ folder in a .lic file.
This is a text file with the license stored in a particular format.
What do you want to do? Add? Remove? Delete a license?
You just might be able to do it bypassing the tool by doing it manually by
editing this file. Its not rocket science really as the information isn't
encrypted by the tool, its very much in a free text format.
After doing whatever you wish to do on the licnese file, you can run the
arsignal -l <AR Server Name>:<AR TCP Portnumber>. The arsignal command will be
found in the bin folder of the AR Server installation folder.
Its a sort of a backdoor towards doing what you might be looking to do, but I
hope it helps.
Joe
From: Veanna Carr <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, November 24, 2008 8:25:00 PM
Subject: Re: Remedy 4.0 or 4.5
**
Which accounts for the error message. The 4.0 has a form: Remedy Software
Licence, that has the key data, same type of stuff in the licensing tool. But
the fields are read only, and I don't know how to get the information into
them. We are on Solaris, not windows. Any information is greatly appreciated.
Veanna
--- On Mon, 11/24/08, Joe DeSouza <[EMAIL PROTECTED]> wrote:
From: Joe DeSouza <[EMAIL PROTECTED]>
Subject: Re: Remedy 4.0 or 4.5
To: arslist@ARSLIST.ORG
Date: Monday, November 24, 2008, 7:18 PM
**
Veanna,
There used to be a licensing tool, that had to be opened on the server. If I
remember right it had too he used directly on the server and not remotely. You
didn't have to log on. All you needed to do was open the tool and that tool
would use the information in the ar.cfg or ar.conf file in case the license
file was stored at any other place other than the default location and then
interpret the contents of the file and display it within the tool.
I think a version 3 tool is compatible with version 4 for licensing and as
Roger pointed out the licensing structure changed in 5 so it will not support 4.
Joe
From: Veanna Carr <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, November 24, 2008 7:57:19 PM
Subject: Re: Remedy 4.0 or 4.5
**
Hi Roger,
So how did it work in 4?
We have the trial licenses for moving, but don't know how to apply them.
Veanna
--- On Mon, 11/24/08, Roger Justice <[EMAIL PROTECTED]> wrote:
From: Roger Justice <[EMAIL PROTECTED]>
Subject: Re: Remedy 4.0 or 4.5
To: arslist@ARSLIST.ORG
Date: Monday, November 24, 2008, 6:26 PM
** The licensing tool was changed in 5 since it became part of the admin tool.
-----Original Message-----
From: Veanna Carr <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Mon, 24 Nov 2008 7:18 pm
Subject: Re: Remedy 4.0 or 4.5
**
Hi Joe,
Thanks for responding. We have the ARSystem install, but not the client tools
install. We need the licensing tool, or the knowledge of how it was done back
then. BMC has been helpful and gave us a 5.1 licensing tool, it's supposed to
be compatible, but we're getting an ARERR 91 RPC procedure unavailable. Which
makes me think it's a different way of licensing.
We can wait until Thursday. I have the new machine installed and we're testing
it. We had planned to move it tomorrow, but we'll wait until Monday.
Veanna
--- On Mon, 11/24/08, Joe DeSouza <[EMAIL PROTECTED]> wrote:
From: Joe DeSouza <[EMAIL PROTECTED]>
Subject: Re: Remedy 4.0 or 4.5
To: arslist@ARSLIST.ORG
Date: Monday, November 24, 2008, 5:33 PM
**
#yiv746731253 #yiv1329960463 #yiv669605538
#AOLMsgPart_2_c91177eb-7672-4b28-abdf-bf0ab178f425 #yiv1716852523 DIV
{margin:0px;}
Veanna,
These are old versions - more than 3 major versions old, so will no longer be
available for download from the Remedy website. Remedy support, supports upto 3
major releases so currently will support only upto 6.0 and in a few months upto
6.3 after 7.5 is released.
Your best chances are trying to source them from your old backups of software.
I think I have those two versions at home but am at home away from home at the
moment in Connecticut and wont return to New Jersey where I currently reside
till Thursday. If you can wait that long, I can look them up for you. I have
the files necesasry for windows. Not sure if I have unix installers backed up
to CD.
Joe
From: Veanna Carr <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, November 24, 2008 6:06:52 PM
Subject: Remedy 4.0 or 4.5
**
Hi Everyone,
Does anyone know where I can get the files for v4.0 or v4.5?
I especially need the cleint tools - licensing tool. We need to move a legacy
system to a new location.
ARListening
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